Avatu Private Limited

ITSM Migration Services

Our ITSM services includes greenfield implementation of servicenow, migrating your legacy ITSM application on to servicenow, consolidating multiple instances of servicenow into one single instance and upgrading your existing servicenow instance.

Migration from legacy ITSM to servicenow

These may be few of the inadequacies of the legacy or old ITSM application that may encourage you to migrate to a new platform like servicenow.

Lack of scalability
Resource hungry
Diminishing technical skills
Security threats
High cost of operations and maintenance

Consolidation of multiple instances of servicenow

Consolidation of multiple instances is mostly a result of merger and acquisition. One of the instances supersedes the other. After the merger of two companies, servicenow end users from both sides need access to the merged entities’ resources like applications, facilities, data centre etc. Some of the key check points to be assessed prior to consolidation of instances

Review of ITSM process documents of both instances
Magnitude of configuration
Level of hygiene implementation of each instance
License utilization
Spread of the servicenow platform

Upgrade your existing servicenow

The servicenow upgrade process is a half yearly scheduled cycle that helps you upgrade your servicenow instance to the latest version. Regularly upgrading the servicenow platform helps you obtain latest features, enhanced platform stability and security. Before we start your upgrade process, we take into consideration the following

Timely communication to stakeholders
Analyze upgrade release notes by servicenow
Impact analysis
Back up
Upgrade sub-production instance
Upgrade production instance
Hypercare

ITBM Consulting Services

Our ITBM services include fresh implementation of servicenow ITBM module and migration of existing project management tool like ms office, jira or opensource on to servicenow. IT business management makes it easy to analyze critical business needs, allocate the right set of resources, and evaluate the value of your portfolio of projects. It also helps you deliver your projects effectively. ITBM helps you to align your it investment and work with your organization's goals for improved outcomes and act more promptly to any change.

Within ITBM module we implement

Application portfolio management
Financial management
Demand management
Resource management
Project financials
Project portfolio
Time card
Agile development
Test management

Employee Experience Management

Our HRSD or Human resource service delivery module of ServiceNow automates the daily HR tasks and activities to provide seamless services to the employees. It provides complete portfolio of solutions to help employees. Our HR services helps our clients in developing positive business culture and improving employee engagement and productivity. It acts as bridge between employee and organization.

Key Features

HR Case and knowledge Management
Employee Service Center
Lifecycle Events
HR Integration
HR Performance Analytics
Employee Document Management
Now Mobile Apps for HRSD
Mobile Onboarding apps

Field Service Management

Field Service Management is basically getting someone with the right skills, tools and parts to the right location at the right time in an efficient, sustainable way that meets customers’ demands, minimizes risk and cost whilst also caring of your field staff.Our experience says that FSM implementation using ServiceNow as a digital platform has always paid back positively within the first year itself.

Our FSM tool of ServiceNow ensures:

However, Catering to both service requests is very important for the team. FSM is not just about fixing but also about inspecting, installing, maintaining and replacing equipment.

Allocating the job to a right person with right skills, parts, vehicle etc.
Checking if any part is to be ordered to complete the work.
Deciding the right time and location.
Verifying the contractual SLA’s.
Elevating customer experience and satisfaction.

Our FSM services can help in overcoming issues like:

Assigning jobs to the technicians with limited insight into equipment and maintenance.
Wasting technicians time due to repeated visits.
Disconnected customer experience.

Not all field service requests are customer facing and it's broadly divided into:

External FSM which includes field service for your customer owned or operated equipment.
Internal FSM which includes field service for your own assets, equipment and infrastructure.

ServiceNow Competencies