Belgium Based Financial Services Organization – ServiceNow Rollout and Run
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Overview
A life sciences company operating in healthcare and agriculture, consisting of 385 companies across 83 countries, with total revenues exceeding €41 billion.
Challenges Faced
- Implementation Delays Post-License Purchase: Struggling to implement ServiceNow for a year post purchasing license.
- Manual Demand Tracking and Expenditure Gaps: Manual tracking of demands and non-availability of actual expenditure for in-progress projects
- Non-Integrated Tools Leading to Errors: Multiple non-integrated tools resulting in error prone manual work.
- Lack of Centralized Risk Management Platform: Non availability of stable and centralized platform for managing risks.
Innovate. Lead. Succeed
Our Approach
Efficient COE for ServiceNow Platform
Established very efficient and outcome-based COE for ServiceNow platform.
ITSM Processes Implementation & Change Management:
Implemented ITSM processes i.e. Incident, Problem, Change and SLM –Workshops, Requirement elicitation, Organization Change Management.
ITBM Features Demonstration & Integration:
Showcased ServiceNow ITBM features related to Demand, Project, and Resource management by leading workshops, creating proof of concepts for key requirements, drafting User Stories, implementing the Ideation and Demand modules in production, and linking actual expenditures and their status with Oracle.
IT GRC Implementation & Risk Management Enhancement
The initial phase of IT GRC has been successfully implemented for the UK entity, resulting in improved risk management and risk event processes. We are currently focused on implementing IT controls throughout the organization.
ITOM Suite Implementation for Automation & Discovery:
Implementing ITOM suite that includes automated Discovery, Business Services and CMDB.
Results Delivered
- Centralized Demand and Risk Management: One-stop-shop for all demands, ITSM, ITBM, and risk management in the organization.
- Maximized ServiceNow Utilization: Effective utilization of ServiceNow platform that is aligned with customer’s business objectives.
- Maintenance Cost Reduction: A reduction in maintenance cost by 50% due to optimized right shore model.
- Optimized Team Structure: Optimal team structure with proper blend of process consultants, ServiceNow architects and developers.
- Real-Time Reporting for Projects: Real time reporting of pipeline demands and project expenditure during portfolio meetings.
- Faster Decision-Making with Consolidated Views: With the bubble chart on the demand workbench, decision-making becomes better and faster, thanks to a consolidated view of risks, value, and expenditure/size.
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