Global leader in AI Networking, Cloud, and Connected Security Solutions

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Overview

In the current fast-moving tech world, businesses require integrated systems that facilitate efficiency and innovation. Our services empower organizations to streamline their operations by automating manual processes, centralizing data, and improving real-time decision-making. With an emphasis on IT Service Management (ITSM), IT Business Management (ITBM), and IT Operations Management (ITOM) solutions, we help companies reduce costs, enhance project visibility, and strengthen risk management, all while aligning technology with their business goals for optimized performance and growth.

Client Overview
The client is a global leader in AI Networking, Cloud, and Connected Security Solutions, with a presence in over 80 countries and a powerful track record of innovation and cutting-edge tech solutions.

Challenges Faced

ServiceNow Implementation Challenges: Facing delays in proper implementation after making a purchase of the ServiceNow license.

Inefficient Demand Tracking: Manual tracking of demands results in errors with no real-time visibility of ongoing project expenditures.

Disjointed Tools and Processes: Using multiple disconnected tools led to inefficiencies and increased errors in project management.

Unstable Risk Management: Absence of a centralized platform resulted in unstable and uncoordinated management of project risks.

Innovate. Lead. Succeed

Our Approach

High-Performance COE for ServiceNow

Established COE to lead high-quality ServiceNow implementation.

ITSM Processes Implementation

Facilitated workshops and gathered requirements to implement essential ITSM processes.

ITBM Features Demonstration and Deployment

Demonstrated ITBM features, including Demand, Project, and Resource, through a Proof of Concept (PoC).

Financial Visibility via Oracle Integration

Integrated expenditure tracking with Oracle to provide real-time visibility into project finances.

IT GRC and Risk Management Rollout

Implemented IT Governance, Risk, and Compliance (GRC) to improve risk management, along with plans for IT controls across the organization.

ITOM Suite Implementation Initiation

Launched the ITOM suite, which includes Discovery, Business Services, and the setup of the Configuration Management Database (CMDB).

Results Delivered

Reduction in Incident Resolution Time

0 %

Boost in User Satisfaction

0 %

Uptime Achieved

0 %

Centralized Platform: Developed a centralized platform for Demand, ITSM, ITBM, and Risk management

Maintenance Cost Reduction: Achieved 50% reduction in maintenance costs by implementing an optimized right shore model.

Real-Time Reporting: Real-time reporting for project expenditure and pipeline demand.

Enhanced Decision-Making: Improved decision-making through consolidated risk, value, and expenditure insights on Demand workbench

Optimized Team Structure: Streamlined team structure with a balanced mix of consultants, architects, and developers

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