Global Multinational Pharmaceutical and Biotechnology Company

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Overview

In the highly competitive pharmaceutical and biotechnology industries, efficiency and accuracy are essential. Our services support businesses in enhancing their operations by moving to ServiceNow, integrating various tools, and centralizing their data. With a cohesive platform, we decrease manual errors, improve processes, and deliver real-time insights. Our personalized solutions align with business goals, facilitate better decision-making through effective dashboards, and elevate team performance, all while cutting down on operational costs.

Client Overview
The client is a global leader in health and nutrition, generating around €44 billion in annual revenue. With a workforce exceeding 101,000 employees across 83 countries, the organization operates in various sectors, including Pharmaceuticals, Consumer Health, Crop Science, and Animal Health. It is committed to driving innovation and developing solutions that tackle significant challenges in global markets.

Challenges Faced

Challenges in ServiceNow Implementation: Struggling to implement ServiceNow a year after purchasing licenses.

Manual Demand Tracking and Budget Visibility Concerns: Manual tracking of demands and lack of actual budget visibility for ongoing projects.

Inefficient Processes Due to Non-Integrated Tools: Innumerable non-integrated tools cause error-prone manual work.

Lack of Stable, Centralized Risk Management Platform: Absence of a stable, centralized platform for effective risk management.

Innovate. Lead. Succeed

Our Approach

ServiceNow Migration from Remedy and Integrations

Successfully implemented ServiceNow for the migration from remedy, including key integrations.

Technical Workshop on Current Architecture

Conducted a technical workshop to evaluate and understand the existing architecture.

Capturing Differential Needs

Identified and captured needs that couldn’t be addressed using the out-of-the-box solutions.

Business Needs Categorization

Categorized business needs into configuration and customization needs for effective implementation.

CMDB Integration Implementation

Implemented integrations (BMC ADDM, Altiris, DevOps, Velocity) to update and improve the CMDB.

Legacy System Migration to ServiceNow

Led the full migration of processes and legacy data to ServiceNow, guaranteeing a seamless transition.

Key Player in CMDB Implementation

Played a vital role in the successful implementation of the Configuration Management Database (CMDB).

Results Delivered

Reduction in Incident Resolution Time

0 %

Boost in User Satisfaction

0 %

Uptime Achieved

0 %

Centralized Employee Portal: A unified platform offering seamless access for all employees and users.

Optimized ServiceNow Utilization: Guaranteeing the efficient use of the ServiceNow platform aligned with customer business goals.

Minimized Manual Effort: Automation minimizes manual processes, thereby reducing errors.

Scoped App for Data Separation: Structured data and process segregation for enhanced efficiency.

Insightful Dashboards & Reports: Equipping managers with real-time information for optimizing team performance.

Improved Decision-Making: Bubble charts on the demand workbench allow faster, data-driven decision making with a consolidated view of risks, value, and expenditure.

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