Stock Exchange of Financial Powerhouse of Europe
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Overview
The client is a renowned stock exchange and a financial powerhouse in Europe, contributing billions of euros in daily trading volume. Operating across various jurisdictions, the company manages a complex financial ecosystem, including equities, derivatives, fixed income, and clearing services. With strict regulatory needs and the demand for real-time data accuracy, the client sought a digital transformation to improve operational efficiency, risk management, and project governance.
Challenges Faced
- ServiceNow Implementation: Struggled with ServiceNow implementation for over a year after getting the licenses.
- Manual Demand Tracking & Visibility Issues: Depended on manual tracking of demands, leading to a limited visibility into actual project expenditure.
- Disconnected Tools & Error-Prone Processes: Used siloed, non-integrated tools, resulting in inefficient and error-prone manual processes.
- Lack of Centralized Risk & Compliance Management: Lacked a unified platform to handle risks and ensure regulatory compliance efficiently.
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Our Approach
ServiceNow CoE
Created a highly effective Center of Excellence for the ServiceNow platform, fostering innovation and excellence.
ITSM Process Implementation
Implemented ITSM processes, including Incident, Problem, Change, and Service Level Management, by conducting workshops, gathering requirements, and managing changes effectively.
ITBM Feature Integration
Introduced ITBM features that emphasize Demand, Project, and Resource Management to enhance operational efficiency.
IT GRC Phase 1
Started the initial phase of IT Governance, Risk, and Compliance (IT GRC) for a UK-based organization, improving adherence to regulatory standards.
ITOM Rollout
Implemented IT Operations Management (ITOM) with features like automated Discovery, Business Services, and CMDB, which offers a comprehensive view of the infrastructure.
Results Delivered
- Unified Digital Landscape: Developed a centralized ServiceNow platform for Demands, ITSM, ITBM, and Risk Management, elevating operational alignment.
- Optimized Cost Structure: Gained a 50% reduction in maintenance costs through an optimized right shore delivery model.
- Strategic Resource Allocation: A streamlined team structure was put in place, bringing together process consultants, ServiceNow architects, and developers to maximize efficiency.
- Enhanced Financial Oversight: Facilitated real-time reporting of project costs and demand trends, which improved governance in portfolio meetings.
- Data-Driven Decision-Making: Utilized Bubble Charts on the Demand Workbench to provide a comprehensive overview of risks, business value, and spending, which speeds up the decision-making process.
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