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Home » What Is ServiceNow? A Simple Guide to a Platform Rapid digitalization worldwide has increased the expectations of customers from businesses of all kinds and sizes. The attention span of customers has also decreased along with the patients. They expect faster responses from businesses and have no tolerance. I am not bashing the customers but I am merely discussing the change in trends and the future of the service industry. If you are not able to grow along with the expectations of your customer, there is a high probability you will be irrelevant in upcoming years. But don’t worry, you are not alone in this world. A lot of businesses are going through a transformation, and platforms like Salesforce are here to help you. Generally, when people think about or hear about Salesforce, they think about the CRM platform. It’s not just limited to CRM capabilities as it is a powerful ecosystem, which is capable to streamline workflows, improve customer interactions and scale without causing much IT havoc. Today, I will present you with one of the best salesforce guides and we will explain what salesforce is, what it does, and how businesses use it. What is Salesforce? Salesforce is a world-renowned, cloud-based platform which is designed to help businesses manage operations in different teams and departments. Salesforce is known for its Customer Relationship Management (CRM) capabilities, but it can also do a lot of work for a business such as automating routine tasks, track communication history, and manage complex workflows without even any human intervention or assistance. What Makes Salesforce Special? Salesforce is a leading cloud-based CRM but there are many things which makes it special that are usually underestimated by most businesses. Here are a few of the things that make Salesforce special: 1. Strong Automation Capabilities Most organizations don’t realize that Salesforce has strong automation capabilities that can automate repetitive tasks that usually slow down teams. If you have a defined workflow and you want to scale your organization, then Salesforce is the best platform as it can easily automate and excel repetitive tasks without any errors and human intervention. 2. AI-Powered Insights Artificial Intelligence is the future and Salesforce offers AI-powered insights to help organizations identify opportunities and make proactive decisions. Salesforce Einstein allows organizations to get advanced insights for improved decision making and customer engagement. 3. A Massive Marketplace (AppExchange) AppExchange of Salesforce offers thousands of pre-built apps that extend the platform’s capabilities further to improve organizational productivity and reduce costs. This is just the surface or the tip of the iceberg. Salesforce is capable of doing much more than what we have discussed. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance. Most Popular Salesforce Products Used by Businesses Salesforce is a comprehensive tool that has a wide range of cloud solutions. These tools are specially created and designed to solve specific problems related to a business of any size. Here is the important list of highly popular products. 1. Salesforce Sales Cloud Salesforce Sales Cloud is a highly popular product that helps businesses manage all activities related to sales in one place, starting from lead generation to successful sales. Sales Cloud has all the capabilities to do exactly what is needed to convert any lead into a successful deal. Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! 2. Salesforce Service Cloud Service cloud is another well-renowned product which is mainly used by customer support teams. While the sales cloud helps sales teams create more business, the service cloud helps customer support teams to maintain those customers. It is an AI-powered tool that can assign customer support requests to the right teams or person and track every customer interaction in an organized way. Accelerate your Digital Transformation success with Avatu’s long-term strategies! Let’s Talk! 3. Salesforce Education Cloud Not just regular businesses, but universities, colleges, or any other educational institute can also use Salesforce products as the education cloud of Salesforce Help. Businesses or institutions can automate daily tasks such as admissions, student communication, counseling, etc. Instead of managing everything manually, businesses can get one system to do all these activities using an automated system. 4. Salesforce Experience Cloud Experience Cloud by Salesforce allows businesses to create customized portals for all of its customers, partners, employees, suppliers, or any other third-party vendor who might need a simpler way to interact with a business. For example, customers can log in to view their customer support requests, check status of their orders or any other information. It allows all partners to track deal status, collaborate and join training sessions. Why Are Businesses Adopting Salesforce? Businesses worldwide are shifting towards digitalization. Some of them are opting for digitalization due to policy changes and some of them are being forced by the customers to use advanced tools and provide better services. Salesforce is one of those tools that can help your business completely transform from a manual, time-taking workflow to an automated and faster one. 1. Customers Expect Faster, More Personalised Service In the last one decade, customer behavior has completely changed and they expect faster response and personalized services from businesses of all sizes. A customer is more aware in today’s market compared to a decade ago. They know what they want, why they want and how they want. Businesses are there to just fulfill those requirements. Salesforce platform allows a business to completely transform their customer support experience. 2. Sales Teams Become More Efficient In any organization, the sales team is one of the most critical teams and they struggle with a lot of challenges every day including unclear priorities, missed follow-ups, lost leads, and incomplete tracking. These are just the surface level issues. If your organization is also struggling with these issues, then don’t worry. Salesforce is here to fix all these issues and allow your business sales teams

Home » What Is ServiceNow? A Simple Guide to a Platform The world is growing at an unprecedented speed and companies cannot afford to go slow. Even if a company tried to stick to the traditional methods, that company might get lost in today’s cutthroat competition. It is not the technology that is forcing an industry to opt for advanced technologies, but it is the customers that expect faster responses, better customer support, and employees that want simpler workflows. It is the combination of both the employees and the customers that expect an organization to opt for the latest technologies. If you have not opted for the latest tools and processes and are still stuck with your manual processes, don’t worry, you are not the only one doing it. There are tons of businesses out there relying on old systems but in the process of transition. ServiceNow is one of the most popular and leading platforms that can transform your whole business from manual processes to automated business workflows. ServiceNow is not like any other tool or product that only has expertise in just one area, but the company offers a unified platform that can help you improve the process across the entire organization. That’s why today we will explain what ServiceNow is and what it does to help your business completely change the processes. What is ServiceNow? ServiceNow is a world-renowned, cloud-based platform that helps businesses operate more efficiently by automating everyday processes from manual to automated. ServiceNow specializes not just in one tool but a bunch of tools that can be used by an organization of any size. Be it a multinational company or a small business, ServiceNow can help you automate most of the processes. From onboarding employees to approving requests and resolving IT issues, ServiceNow has got you covered. It can automate everyday tasks so that managers and other higher authorities can focus on the right tasks that are going to grow the business. What Makes ServiceNow Different? ServiceNow is not like any other platform in the world. It is not a highly technical platform. In fact, you don’t even have to be technical to use its services. It is a simple and smart tool to automate most of the tasks that a business performs on a regular basis. Most of its tools are built on an idea that every organization uses a specific workflow and those workflows can be automated using technology. Here’s what makes ServiceNow unique. 1. One Platform for the Entire Organisation ServiceNow is a unique platform that has multiple world-class tools for all departments across an organization. Instead of using different tools for different departments, organizations are opting for ServiceNow that has specialized tools for different departments including IT, HR, Customer Service, and Facilities. 2. Easy-to-Use, Even for Non-Technical Teams ServiceNow is a highly easy-to-use tool. In fact, you don’t have to be technical or belong to a technical background to use these tools. Even a non-technical team can easily understand its platform and start working on it from day one. Whether you belong to the sales team or customer support staff, you can easily start using it and collaborate with your peers without needing IT assistance on every step. 3. Centralised Dashboard ServiceNow offers a centralized dashboard to track all the key performance indicators and other parameters with live updates. All this can be tracked on a single screen without making much effort or requiring any communication with the departments. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance. Why Are Businesses Adopting ServiceNow? In today’s digital world, where every business is adopting the latest technology to stay relevant, adopting service now is not a luxury, but a necessity. Companies that are still using and relying on manual processing might face hard time in future as these systems are: Very slow in delivering any service Has high operational costs Often requires long communication Has poor customer experience Usually has workflow bottlenecks If your organization is facing similar challenges and wants a system which is faster in responding to customers and employees, at the same time offers reduced operational costs, ServiceNow is the best platform for you. Our ServiceNow Consulting Services are the best tailored development services for organisations of all sizes. The Most Popular ServiceNow Services. ServiceNow is a world-renowned powerful tool that offers a large number of services to organizations of all sizes. These are the services that can help you transform your business from traditional methods to automation using a seamless and smooth platform. Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! 1. IT Service Management (ITSM) IT Service Management is one of the core competencies of ServiceNow. A reliable IT support is essential for smooth operations in any organization of any size. ServiceNow is widely recognized as a prominent IT service management tool that allows businesses to enable its IT teams to manage various regular IT related requests. Accelerate your Digital Transformation success with Avatu’s long-term strategies! Let’s Talk! 2. HR and Employee Workflows ServiceNow offers HR workflows that streamlines the entire journey of an employee, starting from onboarding to document submission to all the way leaving the organization. These are the heart of any organization that can influence productivity and retention. It is always recommended to use best-in-class HR and employee workflows to keep the business running smoothly. 3. Customer Service Workflows (CSM) ServiceNow is known for its customer service workflows. It helps businesses completely transform their customer service workflows from old traditional manual work to a modern automated and highly effective operation. Customer Service Agents can understand the context of the customer along with its previous history and offer customized solutions to resolve their issues. Team leaders can track the performance of employees and look at the key performance indicators such as Customer Satisfaction and Service Trends at a centralized dashboard.

Home » Digital Transformation in Business: A Complete Guide for Modern Organisations Digital transformation in the age of technology and artificial intelligence is no longer a unique strategy but the need of any global business. It has become an essential part of any organization that wants to stay in the business, especially in the competitive fields and grow competitively. Customers are expecting world-class technology and services from businesses of all kinds and you are not an exception. In today’s market, where competition is growing each and every day, businesses should opt for the latest digital technologies to stay relevant and thrive. Digital transformation in the business is the solution for all of your problems, be it customer experience or employee efficiency. That is why today we are here with our guide to help you deep dive into what digital transformation in business truly means and why it matters to you and the growth of your organization. What Digital Transformation in Business Really Means Digital Transformation is not just a buzzword but a simple procedure to help businesses unlock their true potential using digital tools. It is not a procedure to replace people with technology, but enable teams to utilize the right tool at the right time to deliver satisfactory results in no time. Digital transformation involves four major things: Note: Many organisations modernising their workflows often begin by exploring specialised ServiceNow Consulting Services, which help them redesign processes, reduce inefficiencies, and build scalable digital foundations. 1. Automating Workflows Digitalizing workflows or automating workflows simply means replacing manual processes with advanced and latest automated tools and workflows. All the tasks that take hours to complete, including any approval from a higher authority or monitoring of systems or ticket handling or customer follow-ups, you can automate all these processes and make them happen instantly rather than waiting for hours and hours. 2. Leveraging Data Data leverage is the success mantra of any business in the age of digitalization and automation. All businesses should have a centralized system where they can see all the data, including the current numbers and projected numbers, to make informed decisions regarding their business. 3. Enhanced Customer Experience A happy customer is a repeat customer. A business can only thrive with repeat customers. As per Business Studies, a new customer can cost more than 10 times of what an existing customer could ever cost. Digital transformation in business can help you enhance customer experience thus it results in repeat customers that helps you grow your company and build a brand. Note: Businesses looking to improve customer experience and unify their sales operations often rely on Salesforce Consulting Services to implement the right CRM strategy and maximise the value of the Salesforce platform. The Core Pillars of Digital Transformation in Business Digital transformation of any business is built on various pillars of technology. It is not a single software or a single subscription of any artificial intelligence tool to completely transform any business. Here are a few of the important pillars that you should look for while doing digital transformation of any business. Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! 1. Workflow Automation Workflow automation is the core and the heart of digital transformation in business or in any organization. Automation can eliminate inefficiencies in any workflow and bring standardization in the process to improve efficiency and productivity of teams across the company. Companies like ServiceNow, Salesforce, and Atlassian offer workflow automation tools that help you speed up approval cycles, reduce manual errors, and cut operational costs. Fun fact, automation doesn’t replace humans, but it improves the workflow. Whether it’s about employee onboarding, or customer support tickets, or incident responses, all things are handled by humans, but using better technology and better processes. Accelerate your Digital Transformation success with Avatu’s long-term strategies! Let’s Talk! 2. Customer Experience Transformation Businesses should put their customers first. No business can thrive or stay relevant or survive without putting their customer first. That is why digital transformation in business focuses on customer experience transformation for business growth. Salesforce is one of the leading platforms that can help you improve customer experience and completely transform several common workflows such as tracking customer journey, resolving issues, following up with the customer and predicting customer needs through Artificial intelligence. 3. Operational Efficiency Operational efficiency is like a superpower that can completely transform your business from a lagging and bottlenecked company to a thriving business with tons of available resources. Rational efficiency of any business can help them reduce dependency on manual processes, reduce rework, prevent delays, improve communication, and standardize a process across departments and teams. There are various platforms that a business can use to improve operational efficiency that includes ServiceNow and BMC. Avatu offers salesforce implementation services for various digital transformation tasks. Remember: An improved operational efficiency can create a reliable and sustainable business model. 4. Cultural Transformation A business transformation doesn’t stop just at a business. You might get shocked to know that a digital transformation of any business may also influence a cultural transformation as well in an organization. Monitoring downtime, or real-time performance, or identifying bottlenecks are just one part, but encouraging innovation and experimentation can truly help you thrive in a fast-pacing business environment. Note: Teams aiming to improve project visibility, collaboration, and DevOps performance frequently turn to Atlassian Consulting Services to optimise tools like Jira, Confluence, and the rest of the Atlassian ecosystem. Benefits of Digital Transformation in Business Before we move to the final conclusion of our blog, let’s take a look at a few of the benefits of any digital transformation in a business. When done right, digital transformation in a business can be a powerful tool to deliver greater results across departments. Digital Transformation helps you take faster and smarter decisions by reducing guesswork and focusing on up to date data points. Workflow automation can help your employees increase productivity by eliminating manual tasks and making collaborations

Home » The Small Business Guide to Scaling Without Losing Your Mind Running a business of any size is not a simple task. Be it a small business or a large empire. A business faces new struggles every day. That is what makes many businesses quit even before they realize their real potential. At first, all the problems, all the struggles, all the chaos is thrilling. You start with a small problem, you feel the dopamine after solving these small mistakes, and by managing everything by yourself. But soon you realize that it is not easy to handle business in a chaotic manner as even a small mistake or a small misstep can make the business fall like dominoes. If this is your story, a story of starting small, and now the story of chaos, then don’t. This is called scaling and every business goes through the same process. They start small, face some problems, then start growing, and so do the problems, and they end up hiring more and more employees without realizing they can make this process simpler and easier. Scaling of any business doesn’t have to be chaotic. With the right mindset and the right tools, you can grow faster without losing control of your company or your sleep. Let me walk you through a practical guide on how to scale your business with calm, confidence, and sustainability. 1. Understand the Difference Between Growth and Scaling It’s very common to make a mistake between the growth and scaling as they both seem the same, but trust me, they are not the same. In short, the mindset of “doing more” to “doing smarter” is where real scaling begins. Growth simply means increasing your revenue by adding resources like more people, more hours of work, and more tools. Scaling, on the other hand, means increasing your revenue without a proportional increase in costs of running a business. For example, hiring 5 more employees to handle your customer enquiries can help your business in a short run, but Automating your customer service using any professional tool like SalesNow or Salesforce can handle more customer inquiries with the same number of employees by keeping your team smaller and making them efficient. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance. 2. Identify Your Bottlenecks Before They Break You A lot of businesses don’t realize the critical nature of bottlenecking every single resource they have, even at the small levels. Every business has a few pressure points that can lead to an overall shutdown of the company. It could be delays in order, customer inquiry, or resource handling. How to fix these bottlenecks? In order to fix your company’s bottlenecks, the first thing you have to do is realize it and find those bottlenecks. Once you have figured out what is on the bottleneck, you can start automating it. There are professional tools and services like ServiceNow or Atlassian Jira or Salesforce that can help you visualize and automate your workflows. It could be anything from customer inquiries to lead capturing to converting that lead into a paying customer. These tools are way more capable than what we can discuss here right now. Even a small business can gain a lot by implementing these automated workflows like auto-assigning tasks or syncing customer data across platforms. Note: Teams aiming to improve project visibility, collaboration, and DevOps performance frequently turn to Atlassian Consulting Services to optimise tools like Jira, Confluence, and the rest of the Atlassian ecosystem. 3. Stop Living in Spreadsheets Spreadsheets are great. There is no doubt in saying that, but they have their own limitations, and there is no one who can deny that. Still, at some point, managing your business using Google Sheets or Microsoft Excel is going to be a huge burden on yourself and your company, especially when multiple people start using or start relying on the same spreadsheet. The collaboration feature that attracted you to start using Spreadsheet in the first place becomes your nightmare as you and your teams start wondering which one is the latest version and who made these unwanted changes. This is where products like Salesforce Small Business Starter kit come into play. It is a professional tool that can help you centralize customer information, automate follow-ups, and track sales progress. Everything in just one place. Instead of juggling multiple shields at the same time, you get to see all the data and the correct one single source of truth at your desktop. 4. Standardize Before You Automate Fixing your bottlenecks is important. It can help you scale easily but there are a lot of things in the background that should happen first before you opt for any automation or any other tool. The first thing you should do is standardize before automation. Yes, a broken process will create a broken automation. You first have to lay the foundation right and use a simple step-by-step procedure to automate your whole process. It doesn’t matter how long it is going to take or how much you have to spend on that. Once you have clearly defined the process like how to generate a lead and how the lead is going to follow within your company, including customer inquiries, follow-ups, conversion, and delivery of the service or product, then you can use the automation. Companies like ServiceNow, BMC, and Salesforce can automate a clear and simpler process very easily and beautifully. A standardization is like a blueprint to build a good structure. Note: Businesses looking to improve customer experience and unify their sales operations often rely on Salesforce Consulting Services to implement the right CRM strategy and maximise the value of the Salesforce platform. Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! 5. Don’t Fear Technology, Embrace It Small businesses, even in the age of digitalization and AI, have a

Home » How Smarter Asset Management Boosts Profitability In today’s modern and digital age, most businesses run and rely on technology to deliver their services one way or the other. Some businesses use technology more than the others, but technology is involved in every business. At first, the technology boosts productivity, eases everything, and helps you grow your business, but it has its drawbacks. For a moment, think about it. How many software subscriptions are you paying but not using or rarely using? How much time does your team spend tracking inventory manually in spreadsheets and making mistakes? How often are you renewing licenses without knowing if they are still relevant or not? These are just the tip of the icebergs. There is a lot to dig and hidden under the surface. But don’t worry, we have a solution for you. Smart IT Asset Management (ITAM) Asset management is not just about counting machines, licenses, subscriptions, it’s a lot more including how and why this exact product was purchased and whether it is being used or not and is there any alternative which is better and cheaper. If you can do all this, then you will waste less and gain more. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance. What Is IT Asset Management (ITAM)? IT Asset Management is the process of tracking and managing all of your company’s technological assets or digital assets. This includes all the hardware and software, such as Laptops, Computers, Servers, Routers, CRM Software, Collaboration Tool, Cloud Apps, etc. In simple words, IT Asset Management Tool answers all the questions that a business cares about, including What do we have? Where is it? Is it worth our money? An IT asset management tool helps you keep track of all these things using technology. No, you don’t have to rely on spreadsheets or your memory to track all this as there are dedicated services by world-renowned platforms like ServiceNow and BMC that can help you track all this at the lowest cost possible. Note: Teams aiming to improve project visibility, collaboration, and DevOps performance frequently turn to Atlassian Consulting Services to optimise tools like Jira, Confluence, and the rest of the Atlassian ecosystem. Why is IT Asset Management Important? Whenever a business thinks about making profits, they often think about sales and marketing. They hardly realize that profit leaks are also hidden inside their business operations. Here are a few examples of silent profit killers: Note: Businesses looking to improve customer experience and unify their sales operations often rely on Salesforce Consulting Services to implement the right CRM strategy and maximise the value of the Salesforce platform. 1. Two Tools Doing the Same Job In small businesses, different teams have their favorite software, or tool. For example, marketing teams love Trello, on the other hand, engineering teams prefer Jira, while HRs still manage projects in spreadsheets. But here’s the problem, you as a business might be paying for two or four different tools that do the same job. Yes, that is possible, and it has happened in the past, and it will happen in the future. Nobody can deny that. At first glance, you might say that these tools don’t cost much, as they are just a few hundred rupees every month, but multiply it across platforms, licenses, and the final calculation might come in lakhs of rupees per year. Accelerate your Salesforce success with Avatu’s long-term value strategies! Let’s Talk! 2. Outdated or Lost Hardware The second reason is that businesses use IT asset management as their hardware. Think about it. You gave your laptop or you assigned your laptop to an employee who never returned it. That is a cost to your business, even if the laptop was old and was of lesser value as compared to the new ones. An expense is an expense. Listen, here are a few things that you should keep in mind when talking about outdated or lost hardware. Old hardware costs more to maintain and run less efficiently compared to new ones. Employees prefer to leave without returning their issued devices. Old devices usually consume more power to perform minimum tasks. 3. Issues of Manual Tracking Most businesses don’t use IT asset management or sometimes any asset management tool to track their business. Even if someone uses anything it is mostly going to be a Google Sheet or an Excel sheet for the same task. But here’s a problem. The manual tracking just like any other task is not necessary. It is limited to a certain limit and once that limit is crossed nobody can rectify that and the damage is done. Note: Many organisations modernising their workflows often begin by exploring specialised ServiceNow Consulting Services, which help them redesign processes, reduce inefficiencies, and build scalable digital foundations. How IT Asset Management Tools Can Help You Technology should help you make your life simpler, not complicated. Just like any other asset you or your company might have, IT assets should be managed responsibly and carefully. Managing dozens of devices, applications, and systems across different departments, different teams, and employees is not an easy task. You need a dedicated IT asset management tool that can help you ease out all these things. IT Asset Management tools help you maintain all of your assets from a single screen. The ITAM tool can also help you keep track of the full life cycle of every asset including a software, a subscription, or a hardware. ITAM tools can even prevent overuse or mismanagement of licenses as software vendors conduct these audits regularly and businesses end up paying unexpected penalties. These tools can also help you automate tedious repetitive work, such as sending reminders for renewals or replacements, updating inventory when new devices are assigned or reassigned, and removing any retired hardware from the active inventory. Scaling your business is not an issue with

Home » The Hidden Cost of Manual Workflows, And Automation Pays You Back Time is money for any business as a delay of even a few minutes can cause irreversible damage to an organization. An approval stuck in someone’s inbox or a misplaced file can eat away the productivity and profit of an organization. A lot of small to medium-sized companies don’t understand the value of these small nitty-gritties because they seem harmless at first but can cause great damage over the period of time. That’s why we are here to discuss why an organization should move on from manual workflows to automation and see the measurable impact on their business’s performance. In this post, we will uncover how automation platforms like ServiceNow, Salesforce, Atlassian, and BMC can transform your business and help you save tons of money in the long term. The Real Cost of “Doing It the Old Way” Most organizations still are following the traditional manual workflows driven by human efforts rather than technology and artificial intelligence. This is not the problem of non-IT companies as a huge number of IT-based companies are also following those manual or traditional workflows that are not relevant in the modern world. If your organization is still using email threads to approve expenses or track leads on spreadsheets or manage incidents via phone calls and sticky notes, then you are using those traditional and manual workflows. Wasted Time: Manual work can cause a lot of invisible downtime, which causes damage to an organization’s business. For example, an approval rating in an inbox is a kind of downtime which could have been reduced with an automation for faster responses and immediate action. Human Error: Manual work in any organization or at any level can cause a lot of human errors. Even the best employees of an organization can make mistakes for regular day-to-day work. A missed data entry in any spreadsheet or not replying to an important email can cause a lot of trouble for an organization. Your customers don’t have to suffer just because your organization focuses on manual work rather than automation. Lack of Visibility: In most of the manual systems, information is scattered at various places and there is no centralized dashboard for all the information where leaders can take a look and make their decisions. The lack of visibility can create a blind spot for leadership which may result in damages to a business. Lost Opportunities: Manual workflows are slow, there is no sugarcoating that, and a slow workflow can cause missed opportunities. Every working second is important for an organization, and a delayed quota or a slow onboarding process can cause damage to a potential deal or a partnership. Note: Many organisations modernising their workflows often begin by exploring specialised ServiceNow Consulting Services, which help them redesign processes, reduce inefficiencies, and build scalable digital foundations. How automation can flip the entire organization? Let’s take a look at how automation platforms can actually help your organization create a new process and transform your whole organization. Note: Businesses looking to improve customer experience and unify their sales operations often rely on Salesforce Consulting Services to implement the right CRM strategy and maximise the value of the Salesforce platform. Streamlining Tasks with ServiceNow ServiceNow can turn complex manual processes into simple automated workflows that no other platform can compete with their best processes. The platform allows you to transform your existing manual processes such as relying on email or spreadsheets for most of the tasks to automated routes. As a result, your process will become faster and easier. It also reduces any bottlenecks by replacing existing manual repeating work to an automated system. Smarter Customer Journeys with Salesforce Due to the advancement in automation and AI, customer expectations are rising faster than ever before and manual processes can’t compete with those automated ones. Salesforce helps businesses automate their existing manual processes in order to improve the customer journey which includes from lead generation to retention. With the help of Salesforce, the sales team of an organization don’t have to waste hours updating spreadsheets or searching through emails as they can use the platform’s automated tools for all these tasks. Note: Teams aiming to improve project visibility, collaboration, and DevOps performance frequently turn to Atlassian Consulting Services to optimise tools like Jira, Confluence, and the rest of the Atlassian ecosystem. Collaboration and Agility with Atlassian A growing business cannot use manual workflows as they tend to collapse with growing teams. Most organizations that follow a manual workflow struggle with lost messages or delayed updates or projects drifting off course due to the natural tendencies of a manual workflow. Atlassian is a unique platform that offers solutions like JIRA, Confluence, Trello, etc. which turns collaboration into a structured and trackable process. The automated processes of these platforms can assign tasks without human intervention and follow deadlines to deliver projects on time. Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! Common Myths About Automation Though automation has already become an integral part of most organizations, there are still very common myths about automation, and those misconceptions cause hesitation in businesses to make a change in their organization’s structure. Myth 1: Automation Replaces People: Automation doesn’t replace people. In fact, it enables people from working on low-value tasks to focus on high-value work that actually helps an organization improve their business. Myth 2: Automation Is Too Complex: Automation is not complex. In fact, modern platforms such as Salesforce and ServiceNow are built with interfaces that are highly user-friendly and capable of converting any manual workflow into automation. Myth 3: It’s Only for Big Enterprises: Automation, especially cloud-based tools, are for all kinds of organizations. These tools are not limited for big enterprises. Even the smaller to mid-sized businesses can also afford these tools and integrate into cloud-based systems. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline

Home » From Downtime to Uptime: How Ennetix Ensures Continuous Performance In the 21st century, the digital era, the downtime is no longer acceptable or just a technical inconvenience as it can become a threat to the business and its credibility. A few minutes of downtime can even destroy a company including their revenue, reputation, trust of customers, and resources.  Keeping that in mind, organizations of all sizes that are smart are turning to real-time observability and tools that are driven by artificial intelligence to stay ahead of their competitors and any disruptions that may cause any damage to the business. Keeping that in mind, we are going to explore why uptime matters more than ever before and how a typical downtime can cost Crores in damages and how Ennetix enables businesses to shift from firefighting to continuous performance and monitoring. 1. Why Uptime Is the New Competitive Edge In today’s digital era, customers expect instant access to every service that your organization offers. Whether you have a web portal or mobile app or software as a service or any other internal system, customers expect unlimited and uninterrupted access to all the services. Even a second of delay or any disruption may divert users’ attention and a business may lose their customers as well. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance. The cost of downtime A downtime doesn’t just cost a business a few minutes, but it costs money, reputation, and opportunities. For example, a research conducted by Gartner has estimated that the average cost of a downtime is around $5,600 per minute for large enterprises, which converts to 500,000 Indian Rupees.  Let me remind you once again that cost is just the cost of per minute. If any organization is experiencing a downtime of 10 minutes or 20 or 30 minutes, you can count the damage which may go to crores in Indian Rupees. That is why IT experts, larger and growing organizations are opting for a different approach which is not a traditional reactive IT approach. Waiting for something to break is costly and organizations are avoiding it at any cost. The smarter approach in the 21st century and especially in the era of AI detecting anomalies before they impact users is better than being an old reactive IT technique. 2. The challenges organizations face to stay always on. Staying always on and experiencing no downtime is the desire of most organizations. It also looks or sounds simple, but in reality it is one of the most complicated and difficult tasks for any organization. Keeping an organization on all the time is not as easy as discussing it. Behind every unplanned performance issue or downtime, there are a series of events that leads to that downtime. Note: Teams aiming to improve project visibility, collaboration, and DevOps performance frequently turn to Atlassian Consulting Services to optimise tools like Jira, Confluence, and the rest of the Atlassian ecosystem. Multiple monitoring systems Having multiple monitoring systems is one of the biggest causes of any downtime in an organization as different monitoring systems are not specially designed to talk to each other and connect the dots when something is about to go bad. This whole charade results in delays in identifying where the actual issue has started and as a result the organization experiences downtime. Limitations of Legacy Systems Older infrastructure and outdated tools were not built for today’s fast-pacing world and complexity of IT infrastructure. Those systems were good, especially in the pre-AI era, where users were not as fast as today. Those older systems are harder to scale and highly rigid to handle modern workloads. Today’s modern and fast-paced world is not a place for modern and fast-paced systems. Today’s modern and fast-paced world is a place for modern and fast-paced systems. Manual and Reactive Troubleshooting A huge number of organizations still rely on manual processes for checking logs, restarting systems, or escalating tickets by emails. This reactive cycle is, and burns, a lot of valuable time and energy of employees while the clock of downtime keeps ticking and causing damages to an organization. The lack of automation and artificial intelligence keeps all teams firefighting instead of innovating and working on the growth of the organization. Note: Businesses looking to improve customer experience and unify their sales operations often rely on Salesforce Consulting Services to implement the right CRM strategy and maximise the value of the Salesforce platform. 3. How Ennetix Enables Continuous Performance Ennetix offers a modern observability & AIOps platform which is specially designed to close gaps left by traditional or legacy systems. Here’s how Ennetix reactive efforts into proactive reliability: Unified Observability Across Hybrid Environments Managing multiple dashboards for different operations such as network, application, cloud, and security is a traditional method which is not suitable for modern workload. Ennetix Offers a unified platform which has 360-degree visibility that can help IT teams proactively detect problems across environments. Real-Time & Predictive Anomaly Detection Conventional or legacy monitoring tools often lag in prediction and anomaly detection and usually alert you after an issue has occurred. This is not an issue with Ennetix. The platform helps you leverage its real-time analytics and AI-powered predictive intelligence to detect anomalies before they start affecting users and cause any damages to the business. Experience Ennetix the right way with Avatu – your partner for long-term success! Start Today! AI-Driven Root Cause Analysis Time is one of the most critical components when a performance issue arises in any IT infrastructure. Having advanced tools such as Artificial Driven Root Cause Analysis and Monitoring Systems, it can help you a lot in early detection and resolution. Ennetix’s AI-driven root cause analysis tools help you reduce time to identify and resolve any problem across systems and applications. Intelligent Automation & Self-Healing Ennetix is not just limited to detecting problems but it can also help you fix

Home » 5 Signs Your Business Has Outgrown Spreadsheets and Needs Salesforce Small businesses mainly rely on spreadsheets as they are the easiest, reliable, and cost effective choice. During the earliest stages of any business, spreadsheets work well to do most of the tasks including lead tracking, managing customer list and even monitoring revenue. As the business group from small to the medium and to the large, spreadsheets.work as good as they used to be. In fact, spreadsheets often act as a bottleneck rather than a helpful ally once the business has grown. Employees of any business cannot spend all of their time managing data in these spreadsheets. Due to spreadsheets limitation, managing data may get harder and opportunities can split through cracks causing millions in lost revenue. If this has been your story then you are not the only one out in the world. Many organisations in the world start with spreadsheets and move to different platforms such as Salesforce once they start to grow. In fact, Salesforce has become one of the game changers for a lot of businesses in the world.  In today’s article we will explore the five biggest signs your business has outgrown those old spreadsheets and is ready for the next chapter. Sign #1: Data Is Scattered and Hard to Trust Businesses usually maintain different spreadsheets for different departments such as the sales team, marketing team and finance team. At first glance, this may not look bad, but once you start to grow, and your data gets bigger, you do not see the whole up to date version of the truth. You end up with multiple versions of the same file which are harder to maintain, comprehend. For example: As a result of all this, you may lose trust in the data, and time reconciling spreadsheets, and take critical decisions on incomplete or outdated information. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance. How does salesforce solve this confusion? Salesforce is a dedicated platform which is designed to act as a single source of truth for all departments of a company. Every team, every department and even every employee of a company works on the same real time data which is automatically updated. For example, as soon as a sales person updates a lead, the marketing team instantly sees the change and acts accordingly. This goes on and on for every single department of the company, and even the leadership can oversee the latest and updated data in real time. Sign #2: Collaboration Is Slowing You Down In practicality, spreadsheets are built for Solo work, not real-time collaborations in a business environment. Though solutions like Google sheets allow multiple editors to work on a single spreadsheet at one time, in practice, these collaborations cause a lot of chaos. There can be hundreds of different problems with collaborated sheets such as overwritten formulas or conflicted edits. Even with this collaborating technology, the businesses are not seeing many changes in the activity, collaboration, and reporting. Note: Teams aiming to improve project visibility, collaboration, and DevOps performance frequently turn to Atlassian Consulting Services to optimise tools like Jira, Confluence, and the rest of the Atlassian ecosystem. Can salesforce solve this confusion? Yes, Salesforce can solve this problem as the platform is designed for collaboration at large scales. The platform is designed in a way so that different teams from different departments can work simultaneously without overriding each other with role-based permission controls.  Employees with a specific role or higher control options can control who can view or edit the data. Even track all the changes made by the different employees so that the company will know who updated, what data was updated and when did that happen. Sign #3: Reporting Takes Hours Instead of Minutes Creating reports out of data pulled from multiple spreadsheets can be time-consuming and challenging. Businesses usually require dedicated employees to create those reports by cleaning the data which also comes with different challenges such as managers of different departments spending hours preparing those reports rather than analyzing them, or The data gets outdated even before the reports are ready for the management to see. How can Salesforce help with this problem? The Salesforce Platform is designed to help solve all these problems as it comes with a real-time dashboard and reports management system. Not only can management track your reports, but the management can also track the key performance indicators including conversation rates, case resolutions, and pipeline velocity. In fact, all these reports and key performance indicators update automatically so that the leadership and the management has the latest picture. Note: Businesses looking to improve customer experience and unify their sales operations often rely on Salesforce Consulting Services to implement the right CRM strategy and maximise the value of the Salesforce platform. Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! Sign #4: Customer Experience Is Inconsistent Inconsistency in customer experience is the prime reason most businesses struggle while working with the spreadsheets. No two teams are able to work on the latest data due to each of those teams maintaining their own sheets. Marketing and sales teams usually miss follow-ups and have inconsistent communication with the customers.  In fact, studies have shown that customer retention is harder in businesses without any centralized system to provide better customer experience. Any inconsistency with the customer experience can erode the trust in your business and make it look like an unprofessional and rogue organization. Can Salesforce Improve Customer Experience? Yes, Salesforce can improve customer experience as the whole product is designed putting customers in the center of attention. Every interaction can be tracked at the platform from the lead to all the way to a closed deal. The platform offers a 360-degree customer view, which ensures seamless hands-off and consistent experience throughout the journey. Note: Many organisations modernising their

Home » Why Do Salesforce Partners Focus on Long-Term Value, Not Just Go-Live? When businesses decide to implement Salesforce, the excitement often grows at the thought of the “go-live” moment, i.e., the big day when the system is launched, and users finally get hands-on with the new platform. While this milestone is significant, it is only the beginning of the journey. The true value of Salesforce lies not in its deployment, but in the continuous alignment of the platform with your evolving business requirements.   This is where reputable Salesforce partners can make the biggest impact. The best partners know that long-term value and not just short-term wins define a successful Salesforce implementation.   In the following blog, we will explore why the top-notch Salesforce partners focus on long-term value and not just the “go-live” moment. Let’s dive in!  What Makes Salesforce Partners ‘Great’? First and foremost, you need to realise that not every Salesforce partner is made equal. Some provide the technical basics, while others deliver strategic foresight and business empathy that move you towards sustainable success. In such a scenario, a great Salesforce partner is characterised by the following attributes:   Business Alignment First, Technology Second: They don’t just ask what features you require; rather, they dig deeper into why you require them. Their solutions are consistently linked to your business goals.  Many organisations modernising their workflows often begin by exploring specialised ServiceNow Consulting Services, which help them redesign processes, reduce inefficiencies, and build scalable digital foundations. 2. Proactive Problem Solving: Instead of waiting for issues to escalate, great partners predict challenges and craft systems to avoid them.   3. Customisation Without Complexity: Top-notch Salesforce partners customise Salesforce to fit your workflows but ensures it remains scalable and manageable.  4. End-User Focus: Adoption is as essential as configuration. Top partners invest in training and change management to ensure your team leverages the platform efficiently.  Businesses looking to improve customer experience and unify their sales operations often rely on Salesforce Consulting Services to implement the right CRM strategy and maximise the value of the Salesforce platform. 5. Commitment Beyond the Launch: Perhaps most importantly, great partners see go-live not as the end, but as the start of an evolving journey with Salesforce. In short, a great Salesforce partner like Avatu Private Limited acts as an extension of your business and not just a mere vendor.   Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! Short-Term Wins vs. Long-Term Value It’s natural for organisations to get caught up in the immediate benefits of Salesforce: faster reporting, enhanced lead management, simplified workflows. These quick wins are critical, but they are only the tip of the iceberg.   Consider this: deploying Salesforce is like planting a tree. In the beginning, you’re excited to see green leaves sprouting, but the real value comes years later when it offers shade, oxygen, and fruits. A short-term-focused partner will only enjoy those first leaves. However, long-term-focused Salesforce partners will nurture the tree so it grows strong and continues delivering value year after year.   Now, long-term value in Salesforce comes from:  Continuous Optimisation: Your Salesforce configuration should adapt and expand as you expand the business you run.  Integration with New Tools: Great partners help you connect Salesforce with other systems as your tech stack evolves.   Scalability: They design your Salesforce environment to handle expansion without requiring frequent revisions.  Data-Driven Decisions: By helping you use analytics and AI features, they ensure insights are actionable, not just reports.   To cut it out, the difference between short-term wins and long-term value is the difference between a one-time project and a lasting competitive benefit.   Teams aiming to improve project visibility, collaboration, and DevOps performance frequently turn to Atlassian Consulting Services to optimise tools like Jira, Confluence, and the rest of the Atlassian ecosystem. How Top Salesforce Partners Ensure Ongoing Success? Going live is exciting, but what happens next? Imagine investing in Salesforce only to witness enthusiasm fade, data pile up, and users slip back to old habits. That’s where the best partners step in. They don’t just launch your system; they make sure it keeps evolving with your business, delivering long-term value since the beginning. So, how do they make it work? Here’s what sets them apart:   Keeping Systems Healthy: Regular health checks and audits make sure that Salesforce runs seamlessly, stays compliant, and adapts as your needs evolve.   Empowering Users: With continuous training and assistance, they ensure that your team actually leverages the platform efficiently and benefits from Salesforce’s latest features.   Planning Ahead: Instead of reacting to challenges, they help develop a scalable roadmap, aligning Salesforce with your long-term business objectives.   Protecting Data & Building Trust: Strong governance and security practices reduce risks as you evolve.   Driving Innovation: By introducing AI, automation, and new capabilities, they make sure that Salesforce keeps you ahead of the competition.   Hence, the best Salesforce partners like Avatu Private Limited help turn Salesforce from a tool into a growth engine, one that grows with your business instead of holding it back.   Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance. Accelerate your Salesforce success with Avatu’s long-term value strategies! Let’s Talk! Red Flags To Look For When Choosing a Salesforce Partner Ever met someone who seemed perfect at the first meet, only to realise later that they weren’t what they claimed to be? The same can happen with Salesforce partners. While many promise quick results and seamless implementations, not all are built for the long term. Therefore, identifying the following warning signs might help your company avoid a lot of hassles while saving time and money:  Disappearing Act Post-Go-Live: In case their proposal doesn’t include post-launch support, that’s a big warning sign.   One-Size-Fits-All Approach: Beware of partners who insist on rigid templates without understanding your unique processes.   Overemphasis on Speed: The phrase “we’ll launch in record time” sounds intriguing, but if it sacrifices scalability or user adoption,