Global Law Firm with Extensive Legal Expertise and Client-Focused Solutions

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Overview

In the legal industry, efficiency and accuracy hold utmost importance. Our services simplify operations by automating manual processes, integrating tools, and centralizing data. Through curated ITSM, ITOM, and HAM solutions, Avatu Private Limited allows organizations to minimize costs, improve decision-making with real-time insights, and maintain a stable, unified platform for managing assets and operations.

Client Overview
The client is the world’s largest law firm by revenue and the seventh largest by number of attorneys. They made history as the first law firm to achieve US$ 4 billion in annual revenue.

Challenges Faced

Manual Email Tracking Challenges: Depending on manual tracking of emails and converting them into tickets results in inefficiency and delays.

Non-Integrated Tools Causing Errors: Using various non-integrated tools elevates the risk of errors and creates additional manual work.

Lack of Centralized CI Management: The absence of a stable, centralized platform for the management of configuration items (CIs) brings challenges in operational efficiency.

Innovate. Lead. Succeed

Our Approach

Simplifying ITSM Processes

We conducted workshops, gathered requirements, and managed organizational changes to successfully implement ITSM processes, including Incident Problem, Change, and Service Level Management (SLM).

Scoped Apps for Business Administration

Developed and implemented scoped apps for diverse business units, automating manual processes to improve efficiency.

ITOM Suite Implementation

Deployed the ITOM suite with automated Discovery, Business Services, and a robust CMDB to simplify IT operations.

Hardware Asset Management (HAM) Setup

Designed and streamlined the Hardware Asset Management (HAM) process for better tracking and utilization.

Unified CMDB Integrations

Combined multiple systems, including AirWatch, Intune, and SCCM, into the CMDB to consolidate configuration item (CI) data in a single platform.

Results Delivered

Reduction in Incident Resolution Time

0 %

Boost in User Satisfaction

0 %

Uptime Achieved

0 %

Comprehensive IT Solutions: A one-stop-shop for ITSM, HAM, and risk management within the organization.

ServiceNow Aligned with Objectives: Effective and efficient use of the ServiceNow platform curated to align with the customer’s business goals.

Cost Savings with Right Shore: Achieved a 50% drop in maintenance costs due to an optimized right shore model.

Balanced Team Structure: An optimal team blend of process consultants, ServiceNow architects, and developers guarantees seamless project execution.

Real-Time Portfolio Insights: Real-time reporting of pipeline demands and project costs during portfolio meetings.

Informed Decision-Making: Faster, better decisions enable via bubble charts on the demand workbench, consolidating risks, value, and expenditure/size.

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