Global Service Provider for Audit, Tax, and Advisory Service

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Overview

In the competitive landscape of audit, tax, and advisory services, achieving efficiency and precision is crucial for success. We assist organizations in streamlining their operations by automating processes, integrating various systems, and centralizing data. With customized ITSM, ITOM, and HAM solutions, we enable businesses to cut costs, improve decision-making through real-time insights, and maintain a stable, unified platform for managing assets and operations. Our solutions facilitate quick onboarding, allowing organizations to swiftly and effectively meet their business objectives.

Client Overview
The client is a worldwide service provider that focuses on Audit, Tax, and Advisory services. They operate in more than 150 countries and employ over 100,000 professionals, generating annual revenues that surpass €50 billion.

Challenges Faced

ServiceNow Implementation: Facing challenges with ServiceNow implementation for more than a year since purchasing the license.

Manual Demand Tracking & Project Visibility Gaps: Relying on manual tracking of demands and experiencing limited visibility into project spending.

Inefficiencies from Disjointed Tools: Using several disconnected tools that lead to errors and inefficiencies.

Absence of a Centralized Risk Management Platform: Missing a centralized platform for effective risk management.

Innovate. Lead. Succeed

Our Approach

ServiceNow COE Foundation

Created a Center of Excellence (COE) for ServiceNow.

ITSM Processes Implementation

Established ITSM processes including Incident, Problem, Change, and SLM

ITBM Workshops & Requirements

Facilitated workshops to gather requirements for ITBM (Demand, Project, Resource).

Critical PoC Development

Developed a Proof of Concept (PoC) for essential requirements.

Ideation & Demand Deployment

Launched Ideation & Demand modules in the production environment.

Oracle Expenditure Integration

Integrated actual project spending with Oracle.

UK Entity IT GRC Implementation

Implemented IT GRC for risk management for a UK entity.

ITOM Suite Rollout

Deployed the ITOM suite, featuring Discovery, Business Services, and CMDB.

Results Delivered

Reduction in Incident Resolution Time

0 %

Boost in User Satisfaction

0 %

Uptime Achieved

0 %

Unified Demand & Risk Hub: Comprehensive solutions for Demands, ITSM, ITBM, and Risk Management.

Aligned ServiceNow Utilization: Improved utilization of the ServiceNow platform in line with business goals.

Maintenance Cost Cut: 50% decrease in maintenance costs through an optimized right shore model

Optimized Team Structure: Effective team organization featuring consultants, architects, and developers.

Real-Time Demand Reporting: Instant reporting on demand pipeline and project spending.

Data-Driven Decisions: Accelerated, data-informed decision-making with Demand Workbench, offering insights into risk, value, and expenditures

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