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The Hidden Cost of Manual Workflows, And Automation Pays You Back
Overview
Time is money for any business as a delay of even a few minutes can cause irreversible damage to an organization. An approval stuck in someone’s inbox or a misplaced file can eat away the productivity and profit of an organization. A lot of small to medium-sized companies don’t understand the value of these small nitty-gritties because they seem harmless at first but can cause great damage over the period of time.
That’s why we are here to discuss why an organization should move on from manual workflows to automation and see the measurable impact on their business’s performance. In this post, we will uncover how automation platforms like ServiceNow, Salesforce, Atlassian, and BMC can transform your business and help you save tons of money in the long term.
The Real Cost of “Doing It the Old Way”
Most organizations still are following the traditional manual workflows driven by human efforts rather than technology and artificial intelligence. This is not the problem of non-IT companies as a huge number of IT-based companies are also following those manual or traditional workflows that are not relevant in the modern world.
If your organization is still using email threads to approve expenses or track leads on spreadsheets or manage incidents via phone calls and sticky notes, then you are using those traditional and manual workflows.
- Wasted Time: Manual work can cause a lot of invisible downtime, which causes damage to an organization’s business. For example, an approval rating in an inbox is a kind of downtime which could have been reduced with an automation for faster responses and immediate action.
- Human Error: Manual work in any organization or at any level can cause a lot of human errors. Even the best employees of an organization can make mistakes for regular day-to-day work. A missed data entry in any spreadsheet or not replying to an important email can cause a lot of trouble for an organization. Your customers don’t have to suffer just because your organization focuses on manual work rather than automation.
- Lack of Visibility: In most of the manual systems, information is scattered at various places and there is no centralized dashboard for all the information where leaders can take a look and make their decisions. The lack of visibility can create a blind spot for leadership which may result in damages to a business.
- Lost Opportunities: Manual workflows are slow, there is no sugarcoating that, and a slow workflow can cause missed opportunities. Every working second is important for an organization, and a delayed quota or a slow onboarding process can cause damage to a potential deal or a partnership.
How automation can flip the entire organization?
Let’s take a look at how automation platforms can actually help your organization create a new process and transform your whole organization.
Streamlining Tasks with ServiceNow
ServiceNow can turn complex manual processes into simple automated workflows that no other platform can compete with their best processes. The platform allows you to transform your existing manual processes such as relying on email or spreadsheets for most of the tasks to automated routes. As a result, your process will become faster and easier. It also reduces any bottlenecks by replacing existing manual repeating work to an automated system.
Smarter Customer Journeys with Salesforce
Due to the advancement in automation and AI, customer expectations are rising faster than ever before and manual processes can’t compete with those automated ones. Salesforce helps businesses automate their existing manual processes in order to improve the customer journey which includes from lead generation to retention.
With the help of Salesforce, the sales team of an organization don’t have to waste hours updating spreadsheets or searching through emails as they can use the platform’s automated tools for all these tasks.
Collaboration and Agility with Atlassian
A growing business cannot use manual workflows as they tend to collapse with growing teams. Most organizations that follow a manual workflow struggle with lost messages or delayed updates or projects drifting off course due to the natural tendencies of a manual workflow.
Atlassian is a unique platform that offers solutions like JIRA, Confluence, Trello, etc. which turns collaboration into a structured and trackable process. The automated processes of these platforms can assign tasks without human intervention and follow deadlines to deliver projects on time.
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Common Myths About Automation
Though automation has already become an integral part of most organizations, there are still very common myths about automation, and those misconceptions cause hesitation in businesses to make a change in their organization’s structure.
- Myth 1: Automation Replaces People: Automation doesn’t replace people. In fact, it enables people from working on low-value tasks to focus on high-value work that actually helps an organization improve their business.
- Myth 2: Automation Is Too Complex: Automation is not complex. In fact, modern platforms such as Salesforce and ServiceNow are built with interfaces that are highly user-friendly and capable of converting any manual workflow into automation.
- Myth 3: It’s Only for Big Enterprises: Automation, especially cloud-based tools, are for all kinds of organizations. These tools are not limited for big enterprises. Even the smaller to mid-sized businesses can also afford these tools and integrate into cloud-based systems.
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Conclusion: From Hidden Cost to Visible Growth
Manual workflows are good for small to micro organizations. They are good, they are easy, and they are cheap. But they are not meant for any organization which is growing and not at micro-level.
In today’s fast-moving world, most organizations that are growing have already shifted to automation and you should do the same. Automation isn’t just a tool, it’s a necessity.
Platforms like ServiceNow, Salesforce, and Atlassian can completely transform and reshape an organization’s structure, including how an organization operates, collaborates, or competes with competitors. It can also eliminate the hidden downtime or any confusion among different teams or departments.
An organization that recognizes the hidden cost of manual workflows and acts on it will lead tomorrow’s market. Now the question isn’t about whether automation will pay you back or not. It’s about how long you can go without automation.
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Frequently Asked Questions
Manual workflows waste time, cause human errors, and limit visibility. They also lead to hidden downtime and lost opportunities that slow business growth and reduce profit margins.
Automation streamlines repetitive tasks, centralizes data, and speeds up approvals. Platforms like ServiceNow, Salesforce, and Atlassian transform complex workflows into efficient, real-time processes.
No, automation doesn’t replace people—it empowers them. It removes repetitive, low-value tasks so employees can focus on creative, strategic, and revenue-generating work.
Not anymore. Cloud-based automation platforms are cost-effective, scalable, and ideal for small and medium-sized businesses looking to modernize operations without large upfront costs.
