ServiceNow Packaged Solutions
Accelerate service delivery, cut down operational costs, and improve employee experiences with ServiceNow’s Packaged Solutions. Go live 50% faster and save up to 60% on implementation with three tailored packages – Silver (8 weeks), Gold (12 weeks), and Platinum (16 weeks).
What we do / ServiceNow / Packaged Solutions
Transform IT Operations Without the Wait
ServiceNow Packaged Solutions allows businesses to deploy ITSM faster with streamlined, pre-built workflows and automation. Each package – Silver, Gold, and Platinum, includes ITSM processes (IM, PM, CM, KM), CMDB setup (via Excel Import or Integration), 10-60 service request catalogues, predefined SLAs (with additional SLAs in higher tiers), dashboards and reports, LDAP/AD, SSO with up to 3 custom integrations, self-service UI portals with up to 5 custom widgets, email notifications, OOB mobile app and ATF as platform features, post go-live warranty, and complete documentation including project plans, technical designs, test scripts, end-user guides, and runbooks.
50% Faster Go-To-Market
3 Types Based on Organisation Needs
60% Cost Saving on Implementation
How ServiceNow Packaged Solutions Help Your Business?
ServiceNow Packaged Solutions offer more than just speed, i.e., they future proof your IT operations and environment. With scalability, user empowerment, and lower total cost of ownership, these solutions empower your organisation to transition from reactive service to proactive innovation and see measurable results from the very beginning.
Frequently Asked Questions
ServiceNow Packaged Solutions eliminate lengthy design and configuration phases by offering pre-built ITSM modules, workflows & dashboards. This accelerates deployment by up to 50%, allowing organizations to realize value faster without compromising scalability or governance.
While all three packages provide core ITSM functionalities, they scale in complexity and depth. Silver offers foundational capabilities with 10 catalogs and predefined SLAs; Gold expands to 30 catalogs, additional SLAs, and custom integrations; Platinum delivers full-scale enterprise readiness with 60 catalogs, advanced dashboards, mobile customizations, and maximum integration flexibility.
Each package is delivered with comprehensive documentation including project plans, process diagrams, technical designs, test cases/scripts, end-user guides, and runbooks, empowering IT teams with clarity, governance, and autonomy for long-term maintenance and onboarding.
Silver supports essential integrations like LDAP/AD, SSO, and one API; Gold and Platinum allow up to 2 and 3 custom integrations, respectively. UI portal customization scales from OOB (Silver) to up to 5 widgets (Platinum), with Gold and Platinum also enabling mobile page customization for enhanced user experience.
Yes, these solutions are built with extensibility in mind. Organizations can start with any package and expand functionality, integrations, and customizations over time, ensuring alignment with evolving IT maturity and business demands.