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Home » Businesses these days operate in a high-speed environment where customers expect excellent service without any delay or issues. The rise of competition in each and every sector has also increased the expectations of customers where they expect timely responses, personalized experiences, and consistent communication. Even after all this, most businesses still rely on traditional systems that include a spreadsheet for tracking, emails for coordination, and outdated software for different departments. On the one hand, they are the safest bet, but they are not useful when a company starts to grow. These methods are highly unreliable and they do not work as the business starts to grow. That is why platforms like Salesforce exist to help companies simplify their process regardless of the volume. Salesforce is not just like any other tool or software which you will buy for a subscription and it will magically automate every single thing you are doing. In fact, it’s a process-specialized platform that allows a business to simplify the whole workflow and make better decisions. What Is Salesforce? Salesforce is a highly advanced cloud-based platform that helps businesses smoothen their internal processes, manage customer relations, and improve service delivery from a single centralized system. Instead of using a number of tools and softwares for different departments and different teams, your business can rely on a centralized platform which can be used by teams from different departments and stay up to date with the latest information. At its core, Salesforce helps businesses: Track customers and prospects Manage sales activities and pipelines Deliver consistent customer support Automate routine tasks Improve collaboration across teams Gain real-time insights into performance Salesforce is not like any other traditional software or system. Whether it’s a small business or a large enterprise, any business can get benefits from implementation of Salesforce products. It has a long list of products and capabilities that grows along with the business. Salesforce Products Businesses Use The Most SalesForce offers a long list of products and most of those products are used across industries. Here are a few of those that you should know and get for your own business. Salesforce Sales Cloud Salesforce Sales Cloud is a widely used platform, especially by the sales teams to manage leads, opportunities, pipelines, and forecast accurate numbers. Along with that, the platform can also help sales teams prioritize the right opportunities and close deals faster than ever before. Instead of relying on memory of the team members or outdated spreadsheets, sales teams can track customer interactions and monitor performances from one place. In fact, it allows managers to get real-time insights of all the leads and the data points for future planning and revenue forecasts. Salesforce Service Cloud Salesforce Service Cloud is designed for businesses that have customer support and service teams. The platform allows businesses to manage their customer queries, issues, and requests through a centralized system. The platform also allows customer issues to automatically route them to the right teams and get tracked from start to the resolution. You may even keep the recorded data for future references and training. Salesforce Service Cloud plays a crucial role in improving response times, customer satisfaction, and faster turn around. Salesforce Manufacturing Cloud Salesforce Manufacturing Cloud is specially built for manufacturing companies that manage long-term customer agreements, highly depends on forecasts, and respect commitments. The platform allows businesses to align sales forecasts with operational planning so teams can make faster and better decisions. Growing and large manufacturers like to track expected demand over a specific period of time along with a reduced gap between sales, promises, and production realities. Salesforce Manufacturing Cloud allows a business to do all these tasks by providing accurate numbers and reducing last-minute firefighting. Salesforce Education Cloud Similar to other solutions, Salesforce Education Cloud is specially designed for educational institutes, including universities, colleges, and private training providers. The platform allows educational institutes to manage student journeys starting from admission to alumni relationships. Educational institutes can use Salesforce Education Cloud to track applications, communicate with students, manage counseling, and improve overall engagement with the students. Salesforce Small Business (Starter Kit) Salesforce Small Business (Starter Kit) is specially designed for small businesses that need structure like MNCs without any complexity. The platform gives essential sales and service capabilities to small businesses in a simplified and pre-configured setup. The platform helps small teams organize customer data, build consistent processes, and manage all the interactions. It can replace all the existing manual tools with a highly advanced scalable form. Salesforce Starter Suite is a tool that grows with a company and makes their working easier even at advanced stages. How to Choose the Right Salesforce Products? Not every business, regardless of their size, needs all the products of Salesforce. The best way to choose the right salesforce product is consulting with a specialized professional. Whether you are a manufacturer or educational institute, we have got you covered through our personalized services. You don’t have to opt for different services as Avatu offers Salesforce Consulting Services where you can ask your questions and our experts will guide you what Salesforce product you really need. Experience Safesforcethe right way with Avatu Start Today! Conclusion: Salesforce is the Future Salesforce has become one of the most popular and trustworthy platforms for different business problems. It can help organizations replace fragmented tools with a centralized, easy-to-use, and scalable system that doesn’t even break for multinational corporations. By utilizing the centralized data, automated workflows, and improved visibility, businesses can take their operations to the next level without choking it. We offer personalized Salesforce consulting services for businesses that want to adopt new and advanced platforms for their long-term success. Turn go-live into lasting business success with Avatu’s tailored Automation solutions! Partner with Us! Frequently Asked Questions (FAQs) 1. What types of businesses can benefit from using Salesforce? Salesforce is a highly versatile platform that allows businesses of different sizes operating in different industries to utilize their products and take their business to

Home » Businesses these days operate in a high-speed environment where customers expect excellent service without any delay or issues. The rise of competition in each and every sector has also increased the expectations of customers where they expect timely responses, personalized experiences, and consistent communication. Even after all this, most businesses still rely on traditional systems that include a spreadsheet for tracking, emails for coordination, and outdated software for different departments. On the one hand, they are the safest bet, but they are not useful when a company starts to grow. These methods are highly unreliable and they do not work as the business starts to grow. That is why platforms like Salesforce exist to help companies simplify their process regardless of the volume. Salesforce is not just like any other tool or software which you will buy for a subscription and it will magically automate every single thing you are doing. In fact, it’s a process-specialized platform that allows a business to simplify the whole workflow and make better decisions. What Is Salesforce? Salesforce is a highly advanced cloud-based platform that helps businesses smoothen their internal processes, manage customer relations, and improve service delivery from a single centralized system. Instead of using a number of tools and softwares for different departments and different teams, your business can rely on a centralized platform which can be used by teams from different departments and stay up to date with the latest information. At its core, Salesforce helps businesses: Track customers and prospects Manage sales activities and pipelines Deliver consistent customer support Automate routine tasks Improve collaboration across teams Gain real-time insights into performance Salesforce is not like any other traditional software or system. Whether it’s a small business or a large enterprise, any business can get benefits from implementation of Salesforce products. It has a long list of products and capabilities that grows along with the business. Salesforce Products Businesses Use The Most SalesForce offers a long list of products and most of those products are used across industries. Here are a few of those that you should know and get for your own business. Salesforce Sales Cloud Salesforce Sales Cloud is a widely used platform, especially by the sales teams to manage leads, opportunities, pipelines, and forecast accurate numbers. Along with that, the platform can also help sales teams prioritize the right opportunities and close deals faster than ever before. Instead of relying on memory of the team members or outdated spreadsheets, sales teams can track customer interactions and monitor performances from one place. In fact, it allows managers to get real-time insights of all the leads and the data points for future planning and revenue forecasts. Salesforce Service Cloud Salesforce Service Cloud is designed for businesses that have customer support and service teams. The platform allows businesses to manage their customer queries, issues, and requests through a centralized system. The platform also allows customer issues to automatically route them to the right teams and get tracked from start to the resolution. You may even keep the recorded data for future references and training. Salesforce Service Cloud plays a crucial role in improving response times, customer satisfaction, and faster turn around. Salesforce Manufacturing Cloud Salesforce Manufacturing Cloud is specially built for manufacturing companies that manage long-term customer agreements, highly depends on forecasts, and respect commitments. The platform allows businesses to align sales forecasts with operational planning so teams can make faster and better decisions. Growing and large manufacturers like to track expected demand over a specific period of time along with a reduced gap between sales, promises, and production realities. Salesforce Manufacturing Cloud allows a business to do all these tasks by providing accurate numbers and reducing last-minute firefighting. Salesforce Education Cloud Similar to other solutions, Salesforce Education Cloud is specially designed for educational institutes, including universities, colleges, and private training providers. The platform allows educational institutes to manage student journeys starting from admission to alumni relationships. Educational institutes can use Salesforce Education Cloud to track applications, communicate with students, manage counseling, and improve overall engagement with the students. Salesforce Small Business (Starter Kit) Salesforce Small Business (Starter Kit) is specially designed for small businesses that need structure like MNCs without any complexity. The platform gives essential sales and service capabilities to small businesses in a simplified and pre-configured setup. The platform helps small teams organize customer data, build consistent processes, and manage all the interactions. It can replace all the existing manual tools with a highly advanced scalable form. Salesforce Starter Suite is a tool that grows with a company and makes their working easier even at advanced stages. How to Choose the Right Salesforce Products? Not every business, regardless of their size, needs all the products of Salesforce. The best way to choose the right salesforce product is consulting with a specialized professional. Whether you are a manufacturer or educational institute, we have got you covered through our personalized services. You don’t have to opt for different services as Avatu offers Salesforce Consulting Services where you can ask your questions and our experts will guide you what Salesforce product you really need. Experience Safesforcethe right way with Avatu Start Today! Conclusion: Salesforce is the Future Salesforce has become one of the most popular and trustworthy platforms for different business problems. It can help organizations replace fragmented tools with a centralized, easy-to-use, and scalable system that doesn’t even break for multinational corporations. By utilizing the centralized data, automated workflows, and improved visibility, businesses can take their operations to the next level without choking it. We offer personalized Salesforce consulting services for businesses that want to adopt new and advanced platforms for their long-term success. Turn go-live into lasting business success with Avatu’s tailored Automation solutions! Partner with Us! Frequently Asked Questions (FAQs) 1. What types of businesses can benefit from using Salesforce? Salesforce is a highly versatile platform that allows businesses of different sizes operating in different industries to utilize their products and take their business to

Home » Since inception, manufacturing has never been an easy task. In fact, the recent increase in competitive and sophisticated demand of consumers has made it far more complex for most organizations than ever. Customers are becoming more aware about the specifics and the quality of their products and the supply chain still remains unpredictable, which results in margin constraints and delays. Regardless of the issues, customers still expect accurate commitments, timely delivery, and consistent pricing. You might be surprised to know that a huge number of manufacturers still rely on traditional methods such as spreadsheets, emails, and estimations to manage everything in your business. This might not look bad at first glance, but the traditional system does not work in an environment where competitors are increasing every day and businesses need modern techniques to stay relevant and survive. That is why today we are here introducing Salesforce Manufacturing Cloud, the future of manufacturing workflows. We will discuss how this just one platform can help you bring sales, planning, and operations together to create a harmonized and synchronized workflow for better results and growth. The Everyday Challenges Manufacturers Face Before discussing the solution, let’s take a look at the most common problems that manufacturers deal with on a regular basis. These challenges are not due to lack of effort or skill, but they are the inheritance of traditional methods. 1. Silo Work by Sales and Operations Usually, sales and operations teams work in two silos where sales teams solely focus on closing deals while operations teams solely focus on production capacity. Their interactions are usually limited, but a high-performing team and the organization must have some way to deliver datasets to both of the teams in the same manner. 2. Forecasting Relies on Manual Inputs A huge number of companies, even in 2026, are still forecasting demands using spreadsheets and traditional methods. These spreadsheets have become outdated as they are difficult to maintain and prone to errors. The world has moved on and so should you. 3. Customer Agreements Lack Real-Time Visibility One of the biggest drawbacks of traditional methods in manufacturing is maintaining everything in the documents is somewhat impossible in today’s market. For example, long-term agreements, volume commitments, and pricing are usually tracked using traditional document files or emails, which is hard to comprehend. After some time, Why Traditional Tools Are No Longer Enough Since the start of 2000s, spreadsheets and other basic CRM tools are being used in the manufacturing industry for most of the operations. Considering an upgrade from manual ledgers, Spreadsheets work like a charm as it’s able to store a bunch of data for a longer period of time and is easier to search compared to the traditional ledgers. As a result, manufacturers end up with: Multiple versions of critical data Delayed decision-making Reactive production planning Limited confidence in forecasts However, the world has moved on from spreadsheets to more advanced tools such as Salesforce Manufacturing Cloud that can help you look for real-time updates, predict forecasts with accuracy, and reduce burden on management. What Is Salesforce Manufacturing Cloud? Salesforce Manufacturing Cloud is a specialized product designed to help manufacturing companies manage their customer demand, forecast, and all the agreements in a structured and transparent manner within the workflow. System-wise, the workflow allows manufacturers to capture customer demand forecasts with high accuracy and track long-term agreements along with volume commitments for easier understanding. The platform also allows manufacturers to predict or forecast sales numbers with operational planning while maintaining a real-time view across teams, including sales and management. Experience Safesforcethe right way with Avatu Start Today! How Salesforce Manufacturing Cloud Changes the Way Manufacturers Work Salesforce Manufacturing Cloud is a comprehensive platform that allows manufacturing companies to enjoy a long list of features that can change their decision-making as well. Better Forecast Data SalesForce Manufacturing Cloud allows different teams from sales, finance, and operations departments to work on the same and better forecast data. As a result, all teams work on the same dataset that reduces misalignment and misunderstanding. Better Planning Confidence Production planning becomes easier when forecast numbers are visible and structured to all teams across the organization. As a result, teams from different departments can utilize available resources with greater confidence. Faster, Better-Informed Decisions As previously established, the platform provides better forecast numbers. It also results in faster and better informed decisions by the leadership. All the data points are updated in real-time which can allow leadership to respond quickly to changes in market and demand. Why Implementation Matters More Than the Platform Itself It might come as a shocker to you, but working on a salesforce manufacturing cloud is no magic. The platform itself is great, but the right implementation can make it perfect. In fact, the success heavily depends on how the system is implemented, configured, and whether it has been aligned with your business requirements or not. The manufacturing industry is among the few industries that are highly dynamic. The demand is not stable. The pricing fluctuates a lot. The repeat orders are common but the volume may vary. As a result, an organization faces a lot of challenges. That is why it is recommended to use Salesforce Manufacturing Cloud Implementation Services as they play a critical role in implementation that ensures success of the new system. Accelerate your Digital Transformation success with Avatu’s long-term strategies! Let’s Talk! Conclusion The world has moved on from traditional spreadsheets and other outdated methods. Highly competitive industries such as manufacturing industries should utilize advanced platforms to ensure their success and relevance in the modern cut-throat competition. The answer to traditional manufacturing workflow is the Salesforce Manufacturing Cloud. It’s a comprehensive platform that allows manufacturing organizations to accurately predict, forecast data, and work on existing orders without any misunderstanding due to the centralized dataset. Manufacturers can no longer rely on spreadsheets and disconnected tools in a highly competitive environment. Salesforce Manufacturing Cloud helps improve forecast accuracy and align sales and operations, and

Home » Day-to-day work of a business gets more complex as it grows. Bigger businesses have multiple teams within the same department, but their responsibilities could be different. All these teams might also be working on a similar project. At first, everything is normal, as the work is limited to a few emails, spreadsheets, and just a few clients. But the problems get worse by the time organizations start to expand. Businesses start experiencing delayed decisions, missed updates, and constant miscommunication due to lack of a centralized system and workflows. You might get surprised to know that these issues are highly common in businesses and they are not due to lack of effort or talent. High-performing teams won’t work longer hours. The only reason behind their successful workflows is modern collaboration platforms and practical DevOps practices that make a huge difference. Why Collaboration Breaks as Teams Grow Collaboration is very simple during the early years of any company. Everybody knows their role, what they are doing, why they are doing, and things happen instantly due to smaller teams and on-the-spot decision-making. The problem starts when the team grows. Any system which is perfect at a smaller level is not guaranteed to work at a bigger level. 1. Information Becomes Scattered Across Too Many Tools As businesses grow, information starts to get scattered across multiple tools including emails, chat communications, documents, spreadsheets, and other communication methods. Let alone the top management, even team members are not fully sure what is the latest information and where it is stored. 2. Ownership Gets Blurry as More Teams Get Involved With more people in a team and multiple teams within a department, the responsibility becomes unclear even within the teams. In fact, it is a common problem where team members believe that certain tasks are assumed to be handled by someone else while no one is working on those tasks. As a result, the work can slip through the cracks due to lack of visible accountability. How Modern Teams Deliver Faster Without Chaos Modern high-performing teams don’t rely on constant meetings or long email communications to stay up-to-date with the project. Collaboration improves naturally when all the team members can see who owns a certain work and what stage in the development it currently is and what is the expected date for a finished work. It helps everyone from team members to the management as they stop chasing updates and micromanaging every single thing. As a result, decision-making gets faster. In fact, this is the point where structured development and delivery practice comes together. In modern teams, Development and operations work together to resolve various team issues. Atlassian DevOps is a platform that can offer a combined planning, tracking, documentation, and delivery workflow that can make the coordination smoother for different departments and different teams. The Role of Atlassian in Everyday Teamwork Atlassian, a world renowned company is the perfect choice to address collaboration issues in any company. It might not be a flashy way, but it’s a highly practical one. There is a fixed way that can help you resolve the collaboration problems. First, a planning tool helps you break work into manageable parts. Then, we use tracking tools to see and check the progress. Lastly, we use documentation tools to ensure all the recommendations, requirements, and learnings don’t disappear once a project has ended. By properly structuring these tools, any team can gain confidence in their progress, regardless of how unstructured and broken a current process is. New team members can join faster, and leadership can gain visibility without interfering with the day-to-day work. Our Atlassian Consulting Services has helped many organizations set it up correctly and ensure their workflows meet with the business’s current and future requirements. Experience Atlassian DevOps the right way with Avatu – your partner for long-term success! Start Today! Explanation: DevOps in Simple Words DevOps is usually misunderstood due to its general explanation in technical terms that doesn’t connect with most businesses or most teams in a business. DevOps is not about some special tool or a trick, but it’s about reducing lack of communication and clear accountability between people who build the things and people who run them after they have been built. There is no issue when the team is smaller and the company is somewhat new. The issue arises when the team starts to grow bigger and the collaboration becomes harder between departments. As a result, the blame game starts and everyone can feel the pressure. This is the point where DevOps starts showing its magic. A simpler approach helps teams plan, test, and fix the issues together. Atlassian DevOps is a unique solution that supports planning, tracking, documentation and delivering. This is not about speed at any cost but a sustainable delivery method that also gives confidence to the teams and a clarity of thought to the leadership. Accelerate your Digital Transformation success with Avatu’s long-term strategies! Let’s Talk! How Atlassian Fits Into the Broader Business Ecosystem Regardless of the size of the organization, all teams in an organization depend on each other. Whether it’s a development team, operations, customer support, or business team, they have something to do with one another. That is why collaboration tools and techniques are the bare minimum that every business and organization must have. No teams can work in a silo. Atlassian is a unique platform that sits comfortably in the middle of the ecosystem of any organization. It can connect planning, delivering and fixing teams in a compact, collaborative manner with the rest of the organization. I can understand it’s tempting to believe that buying any new software will automatically or magically fix your collaboration problems, but that’s not the reality. A tool of any type can only amplify a workflow or a system that already exists. An organization that is choking due to lack of a clear system will choke on a new software as well unless they have a clear process.Any high-performing team

Home » Rapid digitalization worldwide has increased the expectations of customers from businesses of all kinds and sizes. The attention span of customers has also decreased along with the patients. They expect faster responses from businesses and have no tolerance. I am not bashing the customers but I am merely discussing the change in trends and the future of the service industry. If you are not able to grow along with the expectations of your customer, there is a high probability you will be irrelevant in upcoming years. But don’t worry, you are not alone in this world. A lot of businesses are going through a transformation, and platforms like Salesforce are here to help you. Generally, when people think about or hear about Salesforce, they think about the CRM platform. It’s not just limited to CRM capabilities as it is a powerful ecosystem, which is capable to streamline workflows, improve customer interactions and scale without causing much IT havoc. Today, I will present you with one of the best salesforce guides and we will explain what salesforce is, what it does, and how businesses use it. What is Salesforce? Salesforce is a world-renowned, cloud-based platform which is designed to help businesses manage operations in different teams and departments. Salesforce is known for its Customer Relationship Management (CRM) capabilities, but it can also do a lot of work for a business such as automating routine tasks, track communication history, and manage complex workflows without even any human intervention or assistance. What Makes Salesforce Special? Salesforce is a leading cloud-based CRM but there are many things which makes it special that are usually underestimated by most businesses. Here are a few of the things that make Salesforce special: 1. Strong Automation Capabilities Most organizations don’t realize that Salesforce has strong automation capabilities that can automate repetitive tasks that usually slow down teams. If you have a defined workflow and you want to scale your organization, then Salesforce is the best platform as it can easily automate and excel repetitive tasks without any errors and human intervention. 2. AI-Powered Insights Artificial Intelligence is the future and Salesforce offers AI-powered insights to help organizations identify opportunities and make proactive decisions. Salesforce Einstein allows organizations to get advanced insights for improved decision making and customer engagement. 3. A Massive Marketplace (AppExchange) AppExchange of Salesforce offers thousands of pre-built apps that extend the platform’s capabilities further to improve organizational productivity and reduce costs. This is just the surface or the tip of the iceberg. Salesforce is capable of doing much more than what we have discussed. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance. Most Popular Salesforce Products Used by Businesses Salesforce is a comprehensive tool that has a wide range of cloud solutions. These tools are specially created and designed to solve specific problems related to a business of any size. Here is the important list of highly popular products. 1. Salesforce Sales Cloud Salesforce Sales Cloud is a highly popular product that helps businesses manage all activities related to sales in one place, starting from lead generation to successful sales. Sales Cloud has all the capabilities to do exactly what is needed to convert any lead into a successful deal. Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! 2. Salesforce Service Cloud Service cloud is another well-renowned product which is mainly used by customer support teams. While the sales cloud helps sales teams create more business, the service cloud helps customer support teams to maintain those customers. It is an AI-powered tool that can assign customer support requests to the right teams or person and track every customer interaction in an organized way. Accelerate your Digital Transformation success with Avatu’s long-term strategies! Let’s Talk! 3. Salesforce Education Cloud Not just regular businesses, but universities, colleges, or any other educational institute can also use Salesforce products as the education cloud of Salesforce Help. Businesses or institutions can automate daily tasks such as admissions, student communication, counseling, etc. Instead of managing everything manually, businesses can get one system to do all these activities using an automated system. 4. Salesforce Experience Cloud Experience Cloud by Salesforce allows businesses to create customized portals for all of its customers, partners, employees, suppliers, or any other third-party vendor who might need a simpler way to interact with a business. For example, customers can log in to view their customer support requests, check status of their orders or any other information. It allows all partners to track deal status, collaborate and join training sessions. Why Are Businesses Adopting Salesforce? Businesses worldwide are shifting towards digitalization. Some of them are opting for digitalization due to policy changes and some of them are being forced by the customers to use advanced tools and provide better services. Salesforce is one of those tools that can help your business completely transform from a manual, time-taking workflow to an automated and faster one. 1. Customers Expect Faster, More Personalised Service In the last one decade, customer behavior has completely changed and they expect faster response and personalized services from businesses of all sizes. A customer is more aware in today’s market compared to a decade ago. They know what they want, why they want and how they want. Businesses are there to just fulfill those requirements. Salesforce platform allows a business to completely transform their customer support experience. 2. Sales Teams Become More Efficient In any organization, the sales team is one of the most critical teams and they struggle with a lot of challenges every day including unclear priorities, missed follow-ups, lost leads, and incomplete tracking. These are just the surface level issues. If your organization is also struggling with these issues, then don’t worry. Salesforce is here to fix all these issues and allow your business sales teams to put focus on leads where attention is required,

Home » What Is ServiceNow? A Simple Guide to a Platform The world is growing at an unprecedented speed and companies cannot afford to go slow. Even if a company tried to stick to the traditional methods, that company might get lost in today’s cutthroat competition. It is not the technology that is forcing an industry to opt for advanced technologies, but it is the customers that expect faster responses, better customer support, and employees that want simpler workflows. It is the combination of both the employees and the customers that expect an organization to opt for the latest technologies. If you have not opted for the latest tools and processes and are still stuck with your manual processes, don’t worry, you are not the only one doing it. There are tons of businesses out there relying on old systems but in the process of transition. ServiceNow is one of the most popular and leading platforms that can transform your whole business from manual processes to automated business workflows. ServiceNow is not like any other tool or product that only has expertise in just one area, but the company offers a unified platform that can help you improve the process across the entire organization. That’s why today we will explain what ServiceNow is and what it does to help your business completely change the processes. What is ServiceNow? ServiceNow is a world-renowned, cloud-based platform that helps businesses operate more efficiently by automating everyday processes from manual to automated. ServiceNow specializes not just in one tool but a bunch of tools that can be used by an organization of any size. Be it a multinational company or a small business, ServiceNow can help you automate most of the processes. From onboarding employees to approving requests and resolving IT issues, ServiceNow has got you covered. It can automate everyday tasks so that managers and other higher authorities can focus on the right tasks that are going to grow the business. What Makes ServiceNow Different? ServiceNow is not like any other platform in the world. It is not a highly technical platform. In fact, you don’t even have to be technical to use its services. It is a simple and smart tool to automate most of the tasks that a business performs on a regular basis. Most of its tools are built on an idea that every organization uses a specific workflow and those workflows can be automated using technology. Here’s what makes ServiceNow unique. 1. One Platform for the Entire Organisation ServiceNow is a unique platform that has multiple world-class tools for all departments across an organization. Instead of using different tools for different departments, organizations are opting for ServiceNow that has specialized tools for different departments including IT, HR, Customer Service, and Facilities. 2. Easy-to-Use, Even for Non-Technical Teams ServiceNow is a highly easy-to-use tool. In fact, you don’t have to be technical or belong to a technical background to use these tools. Even a non-technical team can easily understand its platform and start working on it from day one. Whether you belong to the sales team or customer support staff, you can easily start using it and collaborate with your peers without needing IT assistance on every step. 3. Centralised Dashboard ServiceNow offers a centralized dashboard to track all the key performance indicators and other parameters with live updates. All this can be tracked on a single screen without making much effort or requiring any communication with the departments. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance. Why Are Businesses Adopting ServiceNow? In today’s digital world, where every business is adopting the latest technology to stay relevant, adopting service now is not a luxury, but a necessity. Companies that are still using and relying on manual processing might face hard time in future as these systems are: Very slow in delivering any service Has high operational costs Often requires long communication Has poor customer experience Usually has workflow bottlenecks If your organization is facing similar challenges and wants a system which is faster in responding to customers and employees, at the same time offers reduced operational costs, ServiceNow is the best platform for you. Our ServiceNow Consulting Services are the best tailored development services for organisations of all sizes. The Most Popular ServiceNow Services. ServiceNow is a world-renowned powerful tool that offers a large number of services to organizations of all sizes. These are the services that can help you transform your business from traditional methods to automation using a seamless and smooth platform. Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! 1. IT Service Management (ITSM) IT Service Management is one of the core competencies of ServiceNow. A reliable IT support is essential for smooth operations in any organization of any size. ServiceNow is widely recognized as a prominent IT service management tool that allows businesses to enable its IT teams to manage various regular IT related requests. Accelerate your Digital Transformation success with Avatu’s long-term strategies! Let’s Talk! 2. HR and Employee Workflows ServiceNow offers HR workflows that streamlines the entire journey of an employee, starting from onboarding to document submission to all the way leaving the organization. These are the heart of any organization that can influence productivity and retention. It is always recommended to use best-in-class HR and employee workflows to keep the business running smoothly. 3. Customer Service Workflows (CSM) ServiceNow is known for its customer service workflows. It helps businesses completely transform their customer service workflows from old traditional manual work to a modern automated and highly effective operation. Customer Service Agents can understand the context of the customer along with its previous history and offer customized solutions to resolve their issues. Team leaders can track the performance of employees and look at the key performance indicators such as Customer Satisfaction and Service Trends at a centralized dashboard.

Home » Digital Transformation in Business: A Complete Guide for Modern Organisations Digital transformation in the age of technology and artificial intelligence is no longer a unique strategy but the need of any global business. It has become an essential part of any organization that wants to stay in the business, especially in the competitive fields and grow competitively. Customers are expecting world-class technology and services from businesses of all kinds and you are not an exception. In today’s market, where competition is growing each and every day, businesses should opt for the latest digital technologies to stay relevant and thrive. Digital transformation in the business is the solution for all of your problems, be it customer experience or employee efficiency. That is why today we are here with our guide to help you deep dive into what digital transformation in business truly means and why it matters to you and the growth of your organization. What Digital Transformation in Business Really Means Digital Transformation is not just a buzzword but a simple procedure to help businesses unlock their true potential using digital tools. It is not a procedure to replace people with technology, but enable teams to utilize the right tool at the right time to deliver satisfactory results in no time. Digital transformation involves four major things: Note: Many organisations modernising their workflows often begin by exploring specialised ServiceNow Consulting Services, which help them redesign processes, reduce inefficiencies, and build scalable digital foundations. 1. Automating Workflows Digitalizing workflows or automating workflows simply means replacing manual processes with advanced and latest automated tools and workflows. All the tasks that take hours to complete, including any approval from a higher authority or monitoring of systems or ticket handling or customer follow-ups, you can automate all these processes and make them happen instantly rather than waiting for hours and hours. 2. Leveraging Data Data leverage is the success mantra of any business in the age of digitalization and automation. All businesses should have a centralized system where they can see all the data, including the current numbers and projected numbers, to make informed decisions regarding their business. 3. Enhanced Customer Experience A happy customer is a repeat customer. A business can only thrive with repeat customers. As per Business Studies, a new customer can cost more than 10 times of what an existing customer could ever cost. Digital transformation in business can help you enhance customer experience thus it results in repeat customers that helps you grow your company and build a brand. Note: Businesses looking to improve customer experience and unify their sales operations often rely on Salesforce Consulting Services to implement the right CRM strategy and maximise the value of the Salesforce platform. The Core Pillars of Digital Transformation in Business Digital transformation of any business is built on various pillars of technology. It is not a single software or a single subscription of any artificial intelligence tool to completely transform any business. Here are a few of the important pillars that you should look for while doing digital transformation of any business. Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! 1. Workflow Automation Workflow automation is the core and the heart of digital transformation in business or in any organization. Automation can eliminate inefficiencies in any workflow and bring standardization in the process to improve efficiency and productivity of teams across the company. Companies like ServiceNow, Salesforce, and Atlassian offer workflow automation tools that help you speed up approval cycles, reduce manual errors, and cut operational costs. Fun fact, automation doesn’t replace humans, but it improves the workflow. Whether it’s about employee onboarding, or customer support tickets, or incident responses, all things are handled by humans, but using better technology and better processes. Accelerate your Digital Transformation success with Avatu’s long-term strategies! Let’s Talk! 2. Customer Experience Transformation Businesses should put their customers first. No business can thrive or stay relevant or survive without putting their customer first. That is why digital transformation in business focuses on customer experience transformation for business growth. Salesforce is one of the leading platforms that can help you improve customer experience and completely transform several common workflows such as tracking customer journey, resolving issues, following up with the customer and predicting customer needs through Artificial intelligence. 3. Operational Efficiency Operational efficiency is like a superpower that can completely transform your business from a lagging and bottlenecked company to a thriving business with tons of available resources. Rational efficiency of any business can help them reduce dependency on manual processes, reduce rework, prevent delays, improve communication, and standardize a process across departments and teams. There are various platforms that a business can use to improve operational efficiency that includes ServiceNow and BMC. Avatu offers salesforce implementation services for various digital transformation tasks. Remember: An improved operational efficiency can create a reliable and sustainable business model. 4. Cultural Transformation A business transformation doesn’t stop just at a business. You might get shocked to know that a digital transformation of any business may also influence a cultural transformation as well in an organization. Monitoring downtime, or real-time performance, or identifying bottlenecks are just one part, but encouraging innovation and experimentation can truly help you thrive in a fast-pacing business environment. Note: Teams aiming to improve project visibility, collaboration, and DevOps performance frequently turn to Atlassian Consulting Services to optimise tools like Jira, Confluence, and the rest of the Atlassian ecosystem. Benefits of Digital Transformation in Business Before we move to the final conclusion of our blog, let’s take a look at a few of the benefits of any digital transformation in a business. When done right, digital transformation in a business can be a powerful tool to deliver greater results across departments. Digital Transformation helps you take faster and smarter decisions by reducing guesswork and focusing on up to date data points. Workflow automation can help your employees increase productivity by eliminating manual tasks and making collaborations

Home » The Small Business Guide to Scaling Without Losing Your Mind Running a business of any size is not a simple task. Be it a small business or a large empire. A business faces new struggles every day. That is what makes many businesses quit even before they realize their real potential. At first, all the problems, all the struggles, all the chaos is thrilling. You start with a small problem, you feel the dopamine after solving these small mistakes, and by managing everything by yourself. But soon you realize that it is not easy to handle business in a chaotic manner as even a small mistake or a small misstep can make the business fall like dominoes. If this is your story, a story of starting small, and now the story of chaos, then don’t. This is called scaling and every business goes through the same process. They start small, face some problems, then start growing, and so do the problems, and they end up hiring more and more employees without realizing they can make this process simpler and easier. Scaling of any business doesn’t have to be chaotic. With the right mindset and the right tools, you can grow faster without losing control of your company or your sleep. Let me walk you through a practical guide on how to scale your business with calm, confidence, and sustainability. 1. Understand the Difference Between Growth and Scaling It’s very common to make a mistake between the growth and scaling as they both seem the same, but trust me, they are not the same. In short, the mindset of “doing more” to “doing smarter” is where real scaling begins. Growth simply means increasing your revenue by adding resources like more people, more hours of work, and more tools. Scaling, on the other hand, means increasing your revenue without a proportional increase in costs of running a business. For example, hiring 5 more employees to handle your customer enquiries can help your business in a short run, but Automating your customer service using any professional tool like SalesNow or Salesforce can handle more customer inquiries with the same number of employees by keeping your team smaller and making them efficient. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance. 2. Identify Your Bottlenecks Before They Break You A lot of businesses don’t realize the critical nature of bottlenecking every single resource they have, even at the small levels. Every business has a few pressure points that can lead to an overall shutdown of the company. It could be delays in order, customer inquiry, or resource handling. How to fix these bottlenecks? In order to fix your company’s bottlenecks, the first thing you have to do is realize it and find those bottlenecks. Once you have figured out what is on the bottleneck, you can start automating it. There are professional tools and services like ServiceNow or Atlassian Jira or Salesforce that can help you visualize and automate your workflows. It could be anything from customer inquiries to lead capturing to converting that lead into a paying customer. These tools are way more capable than what we can discuss here right now. Even a small business can gain a lot by implementing these automated workflows like auto-assigning tasks or syncing customer data across platforms. Note: Teams aiming to improve project visibility, collaboration, and DevOps performance frequently turn to Atlassian Consulting Services to optimise tools like Jira, Confluence, and the rest of the Atlassian ecosystem. 3. Stop Living in Spreadsheets Spreadsheets are great. There is no doubt in saying that, but they have their own limitations, and there is no one who can deny that. Still, at some point, managing your business using Google Sheets or Microsoft Excel is going to be a huge burden on yourself and your company, especially when multiple people start using or start relying on the same spreadsheet. The collaboration feature that attracted you to start using Spreadsheet in the first place becomes your nightmare as you and your teams start wondering which one is the latest version and who made these unwanted changes. This is where products like Salesforce Small Business Starter kit come into play. It is a professional tool that can help you centralize customer information, automate follow-ups, and track sales progress. Everything in just one place. Instead of juggling multiple shields at the same time, you get to see all the data and the correct one single source of truth at your desktop. 4. Standardize Before You Automate Fixing your bottlenecks is important. It can help you scale easily but there are a lot of things in the background that should happen first before you opt for any automation or any other tool. The first thing you should do is standardize before automation. Yes, a broken process will create a broken automation. You first have to lay the foundation right and use a simple step-by-step procedure to automate your whole process. It doesn’t matter how long it is going to take or how much you have to spend on that. Once you have clearly defined the process like how to generate a lead and how the lead is going to follow within your company, including customer inquiries, follow-ups, conversion, and delivery of the service or product, then you can use the automation. Companies like ServiceNow, BMC, and Salesforce can automate a clear and simpler process very easily and beautifully. A standardization is like a blueprint to build a good structure. Note: Businesses looking to improve customer experience and unify their sales operations often rely on Salesforce Consulting Services to implement the right CRM strategy and maximise the value of the Salesforce platform. Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! 5. Don’t Fear Technology, Embrace It Small businesses, even in the age of digitalization and AI, have a

Home » How Smarter Asset Management Boosts Profitability In today’s modern and digital age, most businesses run and rely on technology to deliver their services one way or the other. Some businesses use technology more than the others, but technology is involved in every business. At first, the technology boosts productivity, eases everything, and helps you grow your business, but it has its drawbacks. For a moment, think about it. How many software subscriptions are you paying but not using or rarely using? How much time does your team spend tracking inventory manually in spreadsheets and making mistakes? How often are you renewing licenses without knowing if they are still relevant or not? These are just the tip of the icebergs. There is a lot to dig and hidden under the surface. But don’t worry, we have a solution for you. Smart IT Asset Management (ITAM) Asset management is not just about counting machines, licenses, subscriptions, it’s a lot more including how and why this exact product was purchased and whether it is being used or not and is there any alternative which is better and cheaper. If you can do all this, then you will waste less and gain more. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance. What Is IT Asset Management (ITAM)? IT Asset Management is the process of tracking and managing all of your company’s technological assets or digital assets. This includes all the hardware and software, such as Laptops, Computers, Servers, Routers, CRM Software, Collaboration Tool, Cloud Apps, etc. In simple words, IT Asset Management Tool answers all the questions that a business cares about, including What do we have? Where is it? Is it worth our money? An IT asset management tool helps you keep track of all these things using technology. No, you don’t have to rely on spreadsheets or your memory to track all this as there are dedicated services by world-renowned platforms like ServiceNow and BMC that can help you track all this at the lowest cost possible. Note: Teams aiming to improve project visibility, collaboration, and DevOps performance frequently turn to Atlassian Consulting Services to optimise tools like Jira, Confluence, and the rest of the Atlassian ecosystem. Why is IT Asset Management Important? Whenever a business thinks about making profits, they often think about sales and marketing. They hardly realize that profit leaks are also hidden inside their business operations. Here are a few examples of silent profit killers: Note: Businesses looking to improve customer experience and unify their sales operations often rely on Salesforce Consulting Services to implement the right CRM strategy and maximise the value of the Salesforce platform. 1. Two Tools Doing the Same Job In small businesses, different teams have their favorite software, or tool. For example, marketing teams love Trello, on the other hand, engineering teams prefer Jira, while HRs still manage projects in spreadsheets. But here’s the problem, you as a business might be paying for two or four different tools that do the same job. Yes, that is possible, and it has happened in the past, and it will happen in the future. Nobody can deny that. At first glance, you might say that these tools don’t cost much, as they are just a few hundred rupees every month, but multiply it across platforms, licenses, and the final calculation might come in lakhs of rupees per year. Accelerate your Salesforce success with Avatu’s long-term value strategies! Let’s Talk! 2. Outdated or Lost Hardware The second reason is that businesses use IT asset management as their hardware. Think about it. You gave your laptop or you assigned your laptop to an employee who never returned it. That is a cost to your business, even if the laptop was old and was of lesser value as compared to the new ones. An expense is an expense. Listen, here are a few things that you should keep in mind when talking about outdated or lost hardware. Old hardware costs more to maintain and run less efficiently compared to new ones. Employees prefer to leave without returning their issued devices. Old devices usually consume more power to perform minimum tasks. 3. Issues of Manual Tracking Most businesses don’t use IT asset management or sometimes any asset management tool to track their business. Even if someone uses anything it is mostly going to be a Google Sheet or an Excel sheet for the same task. But here’s a problem. The manual tracking just like any other task is not necessary. It is limited to a certain limit and once that limit is crossed nobody can rectify that and the damage is done. Note: Many organisations modernising their workflows often begin by exploring specialised ServiceNow Consulting Services, which help them redesign processes, reduce inefficiencies, and build scalable digital foundations. How IT Asset Management Tools Can Help You Technology should help you make your life simpler, not complicated. Just like any other asset you or your company might have, IT assets should be managed responsibly and carefully. Managing dozens of devices, applications, and systems across different departments, different teams, and employees is not an easy task. You need a dedicated IT asset management tool that can help you ease out all these things. IT Asset Management tools help you maintain all of your assets from a single screen. The ITAM tool can also help you keep track of the full life cycle of every asset including a software, a subscription, or a hardware. ITAM tools can even prevent overuse or mismanagement of licenses as software vendors conduct these audits regularly and businesses end up paying unexpected penalties. These tools can also help you automate tedious repetitive work, such as sending reminders for renewals or replacements, updating inventory when new devices are assigned or reassigned, and removing any retired hardware from the active inventory. Scaling your business is not an issue with

Home » The Hidden Cost of Manual Workflows, And Automation Pays You Back Time is money for any business as a delay of even a few minutes can cause irreversible damage to an organization. An approval stuck in someone’s inbox or a misplaced file can eat away the productivity and profit of an organization. A lot of small to medium-sized companies don’t understand the value of these small nitty-gritties because they seem harmless at first but can cause great damage over the period of time. That’s why we are here to discuss why an organization should move on from manual workflows to automation and see the measurable impact on their business’s performance. In this post, we will uncover how automation platforms like ServiceNow, Salesforce, Atlassian, and BMC can transform your business and help you save tons of money in the long term. The Real Cost of “Doing It the Old Way” Most organizations still are following the traditional manual workflows driven by human efforts rather than technology and artificial intelligence. This is not the problem of non-IT companies as a huge number of IT-based companies are also following those manual or traditional workflows that are not relevant in the modern world. If your organization is still using email threads to approve expenses or track leads on spreadsheets or manage incidents via phone calls and sticky notes, then you are using those traditional and manual workflows. Wasted Time: Manual work can cause a lot of invisible downtime, which causes damage to an organization’s business. For example, an approval rating in an inbox is a kind of downtime which could have been reduced with an automation for faster responses and immediate action. Human Error: Manual work in any organization or at any level can cause a lot of human errors. Even the best employees of an organization can make mistakes for regular day-to-day work. A missed data entry in any spreadsheet or not replying to an important email can cause a lot of trouble for an organization. Your customers don’t have to suffer just because your organization focuses on manual work rather than automation. Lack of Visibility: In most of the manual systems, information is scattered at various places and there is no centralized dashboard for all the information where leaders can take a look and make their decisions. The lack of visibility can create a blind spot for leadership which may result in damages to a business. Lost Opportunities: Manual workflows are slow, there is no sugarcoating that, and a slow workflow can cause missed opportunities. Every working second is important for an organization, and a delayed quota or a slow onboarding process can cause damage to a potential deal or a partnership. Note: Many organisations modernising their workflows often begin by exploring specialised ServiceNow Consulting Services, which help them redesign processes, reduce inefficiencies, and build scalable digital foundations. How automation can flip the entire organization? Let’s take a look at how automation platforms can actually help your organization create a new process and transform your whole organization. Note: Businesses looking to improve customer experience and unify their sales operations often rely on Salesforce Consulting Services to implement the right CRM strategy and maximise the value of the Salesforce platform. Streamlining Tasks with ServiceNow ServiceNow can turn complex manual processes into simple automated workflows that no other platform can compete with their best processes. The platform allows you to transform your existing manual processes such as relying on email or spreadsheets for most of the tasks to automated routes. As a result, your process will become faster and easier. It also reduces any bottlenecks by replacing existing manual repeating work to an automated system. Smarter Customer Journeys with Salesforce Due to the advancement in automation and AI, customer expectations are rising faster than ever before and manual processes can’t compete with those automated ones. Salesforce helps businesses automate their existing manual processes in order to improve the customer journey which includes from lead generation to retention. With the help of Salesforce, the sales team of an organization don’t have to waste hours updating spreadsheets or searching through emails as they can use the platform’s automated tools for all these tasks. Note: Teams aiming to improve project visibility, collaboration, and DevOps performance frequently turn to Atlassian Consulting Services to optimise tools like Jira, Confluence, and the rest of the Atlassian ecosystem. Collaboration and Agility with Atlassian A growing business cannot use manual workflows as they tend to collapse with growing teams. Most organizations that follow a manual workflow struggle with lost messages or delayed updates or projects drifting off course due to the natural tendencies of a manual workflow. Atlassian is a unique platform that offers solutions like JIRA, Confluence, Trello, etc. which turns collaboration into a structured and trackable process. The automated processes of these platforms can assign tasks without human intervention and follow deadlines to deliver projects on time. Experience Salesforce the right way with Avatu – your partner for long-term success! Start Today! Common Myths About Automation Though automation has already become an integral part of most organizations, there are still very common myths about automation, and those misconceptions cause hesitation in businesses to make a change in their organization’s structure. Myth 1: Automation Replaces People: Automation doesn’t replace people. In fact, it enables people from working on low-value tasks to focus on high-value work that actually helps an organization improve their business. Myth 2: Automation Is Too Complex: Automation is not complex. In fact, modern platforms such as Salesforce and ServiceNow are built with interfaces that are highly user-friendly and capable of converting any manual workflow into automation. Myth 3: It’s Only for Big Enterprises: Automation, especially cloud-based tools, are for all kinds of organizations. These tools are not limited for big enterprises. Even the smaller to mid-sized businesses can also afford these tools and integrate into cloud-based systems. Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline