What Is ServiceNow? A Simple Guide to a Platform
Overview
The world is growing at an unprecedented speed and companies cannot afford to go slow. Even if a company tried to stick to the traditional methods, that company might get lost in today’s cutthroat competition.
It is not the technology that is forcing an industry to opt for advanced technologies, but it is the customers that expect faster responses, better customer support, and employees that want simpler workflows. It is the combination of both the employees and the customers that expect an organization to opt for the latest technologies.
If you have not opted for the latest tools and processes and are still stuck with your manual processes, don’t worry, you are not the only one doing it. There are tons of businesses out there relying on old systems but in the process of transition.
ServiceNow is one of the most popular and leading platforms that can transform your whole business from manual processes to automated business workflows. ServiceNow is not like any other tool or product that only has expertise in just one area, but the company offers a unified platform that can help you improve the process across the entire organization.
That’s why today we will explain what ServiceNow is and what it does to help your business completely change the processes.
What is ServiceNow?
ServiceNow is a world-renowned, cloud-based platform that helps businesses operate more efficiently by automating everyday processes from manual to automated. ServiceNow specializes not just in one tool but a bunch of tools that can be used by an organization of any size. Be it a multinational company or a small business, ServiceNow can help you automate most of the processes.
From onboarding employees to approving requests and resolving IT issues, ServiceNow has got you covered. It can automate everyday tasks so that managers and other higher authorities can focus on the right tasks that are going to grow the business.
What Makes ServiceNow Different?
ServiceNow is not like any other platform in the world. It is not a highly technical platform. In fact, you don’t even have to be technical to use its services. It is a simple and smart tool to automate most of the tasks that a business performs on a regular basis.
Most of its tools are built on an idea that every organization uses a specific workflow and those workflows can be automated using technology.
Here’s what makes ServiceNow unique.
1. One Platform for the Entire Organisation
ServiceNow is a unique platform that has multiple world-class tools for all departments across an organization. Instead of using different tools for different departments, organizations are opting for ServiceNow that has specialized tools for different departments including IT, HR, Customer Service, and Facilities.
2. Easy-to-Use, Even for Non-Technical Teams
ServiceNow is a highly easy-to-use tool. In fact, you don’t have to be technical or belong to a technical background to use these tools. Even a non-technical team can easily understand its platform and start working on it from day one. Whether you belong to the sales team or customer support staff, you can easily start using it and collaborate with your peers without needing IT assistance on every step.
3. Centralised Dashboard
ServiceNow offers a centralized dashboard to track all the key performance indicators and other parameters with live updates. All this can be tracked on a single screen without making much effort or requiring any communication with the departments.
Note: Enterprises working to strengthen IT operations and improve service reliability often leverage BMC Consulting Services to streamline monitoring, automate processes, and enhance overall IT performance.
Why Are Businesses Adopting ServiceNow?
In today’s digital world, where every business is adopting the latest technology to stay relevant, adopting service now is not a luxury, but a necessity. Companies that are still using and relying on manual processing might face hard time in future as these systems are:
- Very slow in delivering any service
- Has high operational costs
- Often requires long communication
- Has poor customer experience
- Usually has workflow bottlenecks
If your organization is facing similar challenges and wants a system which is faster in responding to customers and employees, at the same time offers reduced operational costs, ServiceNow is the best platform for you. Our ServiceNow Consulting Services are the best tailored development services for organisations of all sizes.
The Most Popular ServiceNow Services.
ServiceNow is a world-renowned powerful tool that offers a large number of services to organizations of all sizes. These are the services that can help you transform your business from traditional methods to automation using a seamless and smooth platform.
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1. IT Service Management (ITSM)
IT Service Management is one of the core competencies of ServiceNow. A reliable IT support is essential for smooth operations in any organization of any size. ServiceNow is widely recognized as a prominent IT service management tool that allows businesses to enable its IT teams to manage various regular IT related requests.
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2. HR and Employee Workflows
ServiceNow offers HR workflows that streamlines the entire journey of an employee, starting from onboarding to document submission to all the way leaving the organization. These are the heart of any organization that can influence productivity and retention. It is always recommended to use best-in-class HR and employee workflows to keep the business running smoothly.
3. Customer Service Workflows (CSM)
ServiceNow is known for its customer service workflows. It helps businesses completely transform their customer service workflows from old traditional manual work to a modern automated and highly effective operation.
Customer Service Agents can understand the context of the customer along with its previous history and offer customized solutions to resolve their issues. Team leaders can track the performance of employees and look at the key performance indicators such as Customer Satisfaction and Service Trends at a centralized dashboard.
Does ServiceNow work with Other Services?
Yes, ServiceNow works exceptionally well with other service providers and platforms. You are not the only one using multiple platforms in your organization. Many organizations worldwide are using multiple platforms such as Salesforce, Atlassian, BMC, etc. to deliver their services.
ServiceNow can be easily integrated with other service providers as well. If you are looking for multiple or multi-platform workflows, then you may also look into our other services such as:
Combining ServiceNow with Salesforce or Atlassian can be a powerful tool as ServiceNow has expertise in workflow engines while Salesforce improves customer engagement. All these tools can complement each other and work as a team to strengthen your organization.
Final Thoughts: ServiceNow Is the Heart
ServiceNow is the first choice for companies that want to operate faster, smarter, and stay relevant even in today’s cut-throat competition. The platform allows you to simplify your workflows, improve service delivery, and enable you to scale without much operational cost or complexity.
ServiceNow is a one-stop solution for IT services, customer support, and custom workflows that makes operations easier for organisations of any size.
It’s a world-renowned platform and organizations can easily scale it without making much dent in their budget. Whether you are a small business trying to automate workflows for the very first time, or you are a large organization trying to modernize entire operations, ServiceNow has got you all covered.
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Frequently Asked Questions
Q1. What exactly is ServiceNow?
ServiceNow is a cloud-based platform that allows businesses to manage and automate various day-to-day tasks and processes. It’s an advanced platform that can completely transform a manual work into an automated system for easier operations and tracking.
Q2. Why do companies use ServiceNow?
ServiceNow is a world-renowned platform and it has been opted by a number of companies including multinational corporations. The platform is popular due to its services such as ITAM and CSM.
Q3. Is ServiceNow only for IT teams?
No, ServiceNow is not only for IT teams as the Platform offers a number of solutions including for departments like HR, Customer Service, Operations, Finance, and even Leadership. Even if your organization mainly handles one of these tasks, you can easily implement ServiceNow in your organization and enjoy the benefits.
Q4. Do companies need technical knowledge to use ServiceNow?
No, most companies and their employees don’t need technical knowledge to use ServiceNow and its platform. Once it has been integrated successfully, even non-technical teams such as HR and Finance can easily use their services without IT or other assistance.
