Global IT Solutions Provider
Global IT Solutions Provider
Overview
The client is a leading US-based company specializing in innovative solutions for data security and communication infrastructure, serving a wide range of industries with curated IT solutions. With a global presence across 150 countries, the organization operates with a workforce of over 4000 employees and generates approximately €750 million in revenue.
Challenges Faced
- Project Management Challenges: The client faces difficulty in efficiently managing the projects at hand.
- Inefficient Demand Tracking & Budget Visibility: Manual tracking of demands and lack of real-time expenditure data for ongoing projects.
- Lack of a Resource Management System: The client faces the lack of dedicated application for managing resources effectively and efficiently.
Innovate. Lead. Succeed
Our Approach
End-to-End ServiceNow Implementation
Implemented ServiceNow ITBM, CSM, and FSM as an integrated solution.
Technical Workshop & Architecture Analysis
Organized a technical workshop to evaluate the current architecture.
Requirement Gap Identification
Identified differential needs that were not addressed by the OOB solution.
Requirement Categorization
Classified business needs into configuration and customization.
SAP-ServiceNow Integration
Combined SAP with ServiceNow for seamless project management.
Third-Party System Integration
Connected ServiceNow to a third-party system for automated timecard billing.
CMDB Implementation
Successfully implemented the Configuration Management Database (CMDB).
Geographical Expansion
Executed a geo rollout to expand system capabilities across regions.
Results Delivered
- Global Unified Solution: A one-stop solution for all business units (Geo’s) across the globe.
- ServiceNow Platform Utilization: Efficient usage of ServiceNow, aligned with customer business goals.
- Cost Reduction: A 50% reduction in maintenance costs through an optimized right shore model.
- Optimized Team Structure: Balanced team of process consultants, ServiceNow architects, and developers for optimal performance.
- Real-Time Resource Planning: Instant resource availability reporting for effective project and customer case management.
- Better Decisions: Faster, more informed decision-making with detailed reports and dashboards.
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